META PCsReviews of metapcs.com

Went your Gilbert store. Talked with both gentle men they were both informative. Helped me through my problem, with an GTX 1060. Honest and did what they said they would do from my phone call to your store. Thank you, Scott.

Fast service for a semi serious problem with a simple solution. power went out at my place while pc was on, pc was unable to power up. Called Meta and took my PC in, tested PSU by using new PSU and troubleshooting the motherboard... Long stoy, short the MB needed to be drained from its power and was able to boot thanks to Dominic at the Gilber location!

To make a long story short, this company is fantastic and deserves all the excellent reviews they're getting. Now for the long story; I mainly dealt with Drew, one of the customer support staff who responded to my original email about 5090 availability and what their different GPU tiers entailed. This was back in February. After looking at other companies and deciding on Meta, I contacted Drew again, and we talked about making a PC for me. I asked for a custom motherboard they didn't offer, and they allowed me to purchase it and build with it. After ensuring all my components worked, we were in business, aware that I would be waiting a reasonable amount of time for my PC due to the 5090. I paid and kept in regular contact with Drew regarding the build's progress. After a few weeks, all the parts came in minus the 5090, and I was about 14th in line to get one. Time passed, and I placed my order at the very end of February. By early April, AMD had released its new CPU, and I wanted to buy one. So, I talked with Drew and we upgraded a few parts of my build to make it even better. Later, though, they got in a bad batch of SSDs that affected my build. Drew was very on top of this and gave me a few options. I created my own and got a partial refund for the parts. Another week, Drew calls me saying the 5090 is IN. He laid out the timeline of the build process and then shipping, stating it would take about 2 weeks for the PC to be in my hands. And he was right, 2 weeks later on a Friday, UPS shows up and I sign for a beautifully big Box with some MetaPC logo tape on it. I take the boxes, detailed videos, and photos just in case as I unbox everything. Drew explained earlier that they ship the GPU separately. THIS MAKES TOTAL SENSE, I LOVE IT. I got both boxes at the same time. I unbox everything, assemble it all, slot in the GPU, and boot up my new PC for the first time. The box had several bags with extra cables and items in case I needed anything, and a folder with my order invoice inside. Also, a convenient and instructive page that goes step by step on installing the GPU and making sure you hit the power switch before trying to turn on the PC. Everything works great, and I could not be happier. Shoutout to Drew Wilcox for being the best support I could ask for, you were awesome dude, tell Zach (the owner) you deserve a raise! Also, to Jack, who built my PC, a cute little sticker on the back where all my cables were neatly organized. All in all, I could not have asked for better support or a cooler PC. Sure, it's on the pricier side, but you're paying for the most custom PC, and I am okay with that. I will buy from you guys again if the situation arises.

Underestimated this company - Shipping was quick after it was built. It looks fantastic and runs fantastic - Marcus went above and beyond keeping me updated throughout the build. Not many PC companies offer First Responder discounts either so I am very applicative of that. Facebook Page has some great upkeep videos on upgrades and info on taking care of your PC!

Easy to order, great customer service.

The computer I purchased keeps freezing up and I have to re-boot. This happens several times a day. 1 week later... I must admit, that it's not so much the problem with the computer, but the follow-up service afterward that makes the difference. Which has been excellent-plus! It is hard for me to think of a time or company that can compete with their customer service! They have definitely captured my business and word of mouth. I change this review to 6 stars!!

High quality hardware, knowledgeable staff, and a smooth expedient delivery. I've been in IT for a very long time and have acquired a lot of hardware through the years. This was my best experience, and I hope to repeat it on my next software purchase.

Customer service was excellent, quality of the install was also