MetaMaskA crypto wallet & gateway to blockchain apps.Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens.Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.
MetaMask (metamask.io) has 627 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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627 approved reviews, newest moderated first
Piotr
Big Scam I lost 3500$ this morning,just wake up check balance and money gone
Response from MetaMaskJun 10, 2022
Reach out to our helpdesk, they may have additional resources to help: https://support.metamask.io and click the blue "Start a Conversation" button. The bot will ask a few questions then get you connected.
Jox
I've been using metamask for quiet a while now. Been using it with my hardware wallet connected to it with no issues. I hold most of crypto on that cold wallet account, but something happened to me yesteday which made me worried. I tried to send small amount of avax between my cold wallet metamask account to my hot wallet account, as soon as the funds landed, it instantly got wiped to 0 and got sent to a different address. I tracked the address on snowtrace and it was indeed someone's address. Most of my crypto is safe on my cold wallet account, but how did this happen to my hot wallet account????? I never click anything. I have most of the sites i visit bookmarked, and all of them are legit. I never visit fishy websites. I have my DMs closed on discord, so I never receive any dms from scammers. I have my seedphrase off the internet. All of these things, and still gets hacked. Someone was able to do something with my wallet, where whenever I send or deposit funds into that accout, boom gone. I really can't find any explanation for that, and no one is able to help. Metamask support is useless.
Response from MetaMaskJun 10, 2022
That sounds like the behavior of a Sweeper Attack. If you still need help, reach out to our help desk. They may have additional resources to help determine how this breach occurred and how to secure your devices. https://support.metamask.io and click the blue "Start a Conversation" button. The bot will ask a few questions then get you connected.
Franco R.
I wanted todo some operation with crypto that requires Metamask. So I did 2 tiny transactions (5 and 4 dollars worth of ethereum) from my coinbase account to metamask, following step by step instructions. The amounts were immediately visible when I clicked on "view on etherscan", however the metamask balance remained zero even if I was on the right (and only) account. I contacted customer support more than once but they ignored me completely. Their customer support is simply non existent. They can still email me if they want. The original request number is #624850
Response from MetaMaskJun 10, 2022
The reply email must have gotten picked up by a spam filter. We were in the middle of a support system upgrade at that time. We're really sorry about that. The orange text from your screenshot means Metamask wasn't synced with the network. You can force it to update by closing and reopening the app, or tapping the network name and switching to a different blockchain, then back to Ethereum mainnet. Stop by our community support forum if you need help: https://community.metamask.io/
John W.
Just losing money. They just take and take. I keep losing crypto because of an error... down 0.8 eth because of errors...
Response from MetaMaskJun 10, 2022
Reach out to our support staff so we can help figure out why transactions are failing. https://community.metamask.io/
Michael M.
Metamask has a way of stealing your money with no accountability. The fee's are excessive and the support is non-existent. I would steer clear of this wallet as their are SO many better options out there.
Response from MetaMaskJun 10, 2022
While we take steps to prevent scammers from harming our users, we cant prevent everything our users may choose to connect their wallet with. We're sorry this happened. Reach out to our helpdesk, they may have additional resources available to you: https://support.metamask.io and click the blue "Start a Conversation" button. The bot will ask a few questions then get you connected.
Steyl L.
Do not waist your time dealing with these individuals. You will only loos your money and they will make it look like you were responsible for loosing your money. Only to get more money from you. They are manipulating people to exploit them. There in no proof of any trading platform to profit from. Keep away as far as possible.
Response from MetaMaskJun 10, 2022
While we take steps to prevent scammers from harming our users, we cant prevent everything our users may choose to connect their wallet with. We're sorry this happened. Reach out to our helpdesk, they may have additional resources available to you: https://support.metamask.io and click the blue "Start a Conversation" button. The bot will ask a few questions then get you connected.
bob
WARNING ⚠ VERY dangerous ... your pocket may cry, like mine 😭😭😭
Response from MetaMaskJun 10, 2022
It sounds like your accounts may have been compromised. Let's get you connected to our Helpdesk, here's more info, with direct link to them: community.metamask.io/t/do-you-think-your-wallet-has-been-hacked-read-here/14059
no
if i could give metamask negative stars i would, they are absolute crap, there transfer fee (gas fee) is extortionate, do not use at all cost, i hope the creator is jailed for this abomination of a scam
Response from MetaMaskJun 10, 2022
Transaction Fees are determined by network demand. MetaMask doesn't set or collect them. We're working on a custom Layer2 solution to help reduce these fees. Learn more about transaction fees here: https://community.metamask.io/t/what-is-gas-why-do-transactions-take-so-long/3172