MetaMask Reviews | Read Customer Reviews of metamask.io

MetaMask Reviews | Read Customer Reviews of metamask.io

MetaMask reviews

627 approved reviews, newest moderated first

draco
Nov 9, 2024
Terrible bridge and swap experience
Terrible bridge and swap experience They don't fill anything properly. They are unable to convert a stable coin into POL (a coin with tons of liquidity) and giving a lot of BS reasons. Absolutely horrible to have money here. I will only trade on cexs from now. No wonder crypto adoption doesn't grow, with such a bad service it would be a wonder if the mass people adopted this nonsense
Response from MetaMaskNov 13, 2024
Sorry to hear we didn't meet your needs. We're working to expand swap routes to allow more options for users to swap directly in the wallet, but there are also Decentralized exchanges that may suit your needs better. We aim to build the best options, but also recognize we can't be the best in every scenario. If you need help: https://support.MetaMask.io and click the 'Start a Conversation' button. The bot will ask a few questions.
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Ozren S.
Oct 29, 2024
Metamask market bitchain-defi.cc
Metamask market bitchain-defi.cc. If you ever see this URL on your Metamask market immediatelly stop. That market bitchain-defi.cc is fraud. You will loose everything.
Response from MetaMaskOct 29, 2024
Thanks for the report. Will get these details over to the security team. If you could reach out to the support team so we can grab some additional details, that would help us get it taken down. Support.metamask.io > start a conversation.
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Grigorie N.
Oct 23, 2024
wow guys so many bad experience
wow guys so many bad experience! why you cant add google authenticator on your wallet for security? so many years you are working...its for programmers, not for users...guys are you so stupid that cant add more security?
Response from MetaMaskOct 23, 2024
Because 2FA is a false sense of security for blockchain accounts. https://support.metamask.io/privacy-and-security/when-two-factor-authentication/ A similar feature that does is work on blockchains is called "MPC" (multi-party computation) https://snaps.metamask.io/snap/npm/silencelaboratories/silent-shard-snap/ https://snaps.metamask.io/snap/npm/usecapsule/account-snap/ https://snaps.metamask.io/snap/npm/safeheron/mpcsnap/ There are also multiple layers of security within the wallet itself. (Transaction simulation, heuristics and blocklists, walletguard and blockaid, etc) And more than can be added via Snaps. We work diligently to protect our users from scams, but we can't control what users choose to do with their wallet. Reach out to the support team: support.metamask.io > start a conversation
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Adrián L.
Oct 16, 2024
Robo de las cripto
Me han robado todas las cripto que tenía en la cuenta. Y estoy seguro al 100% que nadie ha podido acceder a mi frase semilla. Desde Metamask me dicen que ha debido haber una brecha de seguridad y que la responsabilidad es mía. Además las cripto robadas siguen estando en la billetera que me las ha robado y dicen que no se puede hacer nada. 4 años de trabajo tirados a la basura. Mi recomendación es que si queréis tener seguridad no utilicéis esta aplicación.
Response from MetaMaskOct 21, 2024
Trabajamos incansablemente para ayudar a evitar que nuestros usuarios sean estafados, pero no podemos controlar lo que los usuarios deciden hacer con su billetera. https://support.metamask.io/es/privacy-and-security/staying-safe-in-web3
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Nikolai S.
Oct 15, 2024
dont use metamask, its low security
metamask the biggest crap, it asks me for a password every time but as I see does not hold the private keys password protected, as I got hacked.. I installed some software and my crypto was stolen, as the only thing I had on the computer was metamask... so if it is password protected how by installing a third party software I got my funds stolen? crypto exchange is more trustworthy than this crap wallet
Response from MetaMaskOct 21, 2024
We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. Reach out to our helpdesk: https://support.MetaMask.io and click the 'Start a Conversation' button. The bot will ask a few questions then get you connected.
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Nate C.
Oct 11, 2024
Looks like you’re keen on sending spam…
Looks like you’re keen on sending spam emails to people who never asked for them, only to be surprised by a one-star review. Frankly, I’m tired of companies assuming our inboxes are fair game, as if we don’t have enough on our plates running a business and dealing with important emails. And no, the unsubscribe button isn’t enough this time. Let’s leave the spam out of it, shall we?
Response from MetaMaskOct 11, 2024
Agreed. Which is part of why we don't ask for our users personal details. (like names or email addresses) You can safely assume any email that claims to be from MetaMask is a scam. We don't have our users contact info, so it's not possible for us to contact them. If you do need to reach out to our support for some reason, you can find us at support.metamask.io (the start a conversation button will start as a conversation with a bot, but will connect you to a human after you answer it's questions)
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Luigi de V.
Oct 9, 2024
Terrible Experience with Crypto Unlimit…
Terrible Experience with Crypto Unlimit on Metamask Ticket n. 00051195 I attempted to purchase cryptocurrency through Metamask using Crypto Unlimit, and my experience was disastrous. After successfully completing identity verification, I placed an order to buy cryptocurrency via SEPA transfer. Not being very familiar with the process, I mistakenly sent an extra 30 euros, thinking it would cover any potential fees. Due to the incorrect amount, my order was automatically canceled. I thought my transfer would be refunded quickly, but after a week, I haven't received either the refund or any communication from Metamask. I tried contacting Crypto Unlimit multiple times, but never received a response. Even Metamask’s support proved ineffective; after being promised a response within 24-48 hours, I’ve now waited 48 hours with no updates. I provided all the necessary information, including the transfer receipt, but I’m currently left without either my funds or cryptocurrency, and the support seems completely non-existent. I strongly advise against using Crypto Unlimit if you're looking for a reliable and responsive service. The lack of support and communication is unacceptable.
Response from MetaMaskOct 11, 2024
Sorry about the delay in response. (We don't get many reviews here, so I overlooked your comment) I've asked the team that handles on-ramps to check into your ticket to see if there's anything we can do to help move the process along with Unlimit Crypto. (They're responsible for the payment processing portion, so we escalated a request to have them investigate.) Someone from the on-ramps team should be following up on your ticket with us shortly (if they haven't already)
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TH
Oct 7, 2024
Terrible product and absolutely…
Terrible product and absolutely terrible support. Fin is the worst.
Response from MetaMaskOct 11, 2024
Do you have a ticket# i can look into? We take the quality of our support very seriously. If not, reach out to our helpdesk so we can get some additional details about whats going wrong: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected.
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