A crypto wallet & gateway to blockchain apps.Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens.Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.
MetaMask (metamask.io) has 627 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
metamask.io
Website
metamask.io
Category
Internet & Software
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Avoid at all cost! The same with Atomic Wallet!
They steal the crypto from you and blame it on hacking/compromised security!
Response from MetaMaskJan 9, 2025
We work tirelessly to help prevent our users from being scammed, but we can't control what users choose to do with their wallet. https://support.metamask.io/stay-safe/protect-yourself/
MA
Mark A.
Just lost money because thier mobile…
Just lost money because thier mobile app is terrible.Customer service is horrid.They really Suck!!!
Response from MetaMaskJan 9, 2025
Have a ticket number/conversation I can look into? We take the quality of our support very seriously.
GI
Gianni
Ti prendono i soldi senza che lo swap o…
Ti prendono i soldi senza che lo swap o il claim sia andato a buon fine.
Per non parlare dei costi. Ho inviato 50€ e alla fine di tutto mi sono trovato con 21€
Response from MetaMaskJan 9, 2025
Le commissioni di transazione sono determinate dalla domanda di rete. MetaMask non le imposta né le riscuote. Scopri di più sulle commissioni di transazione qui: https://support.metamask.io/hc/en-us/articles/4404600179227-User-Guide-Gas - Se hai bisogno di aiuto: https://support.MetaMask.io > pulsante 'Start a Conversation'. Il bot ti farà alcune domande.
NA
nadir
You stole my money…
You stole my money 0x527895756DF92DAe53BA6AffF88793194D18d96B
Response from MetaMaskJan 9, 2025
We never have access to users accounts. Reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions then get you connected.
NC
Nuno C.
Foi roubada a minha carteira.
A minha carteira foi roubada peço que verifiquem quem foi, preciso de ajuda.
Response from MetaMaskJan 9, 2025
Entre em contato com nosso helpdesk: https://support.MetaMask.io > botão 'Iniciar uma conversa'. O bot fará algumas perguntas e então conectará você.
PK
Pavle K.
Stay away if u swap on basechain
Hahahah this is insane , metamask eth base chain lagging non stop , i am getting json eror on every eth transaction . And that transaction goes into meta state literally not showing any hash of basescan and even tho it does not show , its not being canceled it still goes on pending . Even tho every third party exchange shows that question mark that swap might be stuck . Clicking on that question mark it leads u to site where it shows u for every wallet how to cancel it . But it does not show for metamask cuz only them need some kind of reset for wallet idk. Its nut because i even followed his instructions that i got from support AND IT DID NOTHING . I changed some link for base connection and they made me use some ridicilous gwei and gas which i think was like x200 than normall max priorty gas. Even tho i tried that to it again did not work putting me in position where my transaction is stuck and nothing happens . They sent an review for their ,,managment,, team even tho they told me its known issue which they KNOW and they did not FIX even tho ITS CRUCIAL . After me leaving to go shopping and watching my portofolio for fun like 2h+ I REALISED THAT MY TRANSACTION randomly WENT THROUGH . I was kinda upset but fine because it was slight profit not the kind i wanted but does not matter at least it got fixed . And after me going home trying to swap I GOT SAME EROR AGAIN EVEN THO I USED LIKE ULTRA EXPENSIVE PRIORITY FEE THAT IS HIGHER THAN MAX FEE FOR x30 . BUT THIS TIME I HAD THOSE COINS THAT I TRIED TO SWAP FOR SOME REASSON, and after me telling him now its FINE , ITS ACTAULLY NOT FINE HAHAHAHA . Me refreshing site now shows ITS STUCK AGAIN . And now i am waiting for it to see what will happen probably will buy tokens when price goes even more up even tho i do not want them now cuz its late buy (I will update on this what happend- literally while typing 1 trade got popped out notification that it failed , but other one still pending ) . Than ofc i messaged them again and he told me that i already have this dispiute open which i told him that he needs to add this what happend that i was not part of that trade (Trade cancels itself like max 30min or 1h) but it did not. After that he did not know what to say AND HE SAID ITS BECAUSE THIRD PARTY WEBISTES , and i said stop the cap i tried from metamask directly to and got same eror , plus i tried to swap with every third app possible that was traiding that coin on dexscreener so its cleary not them. After that he did not know what to say and he reported me and i got this message ( Consensys values its employees as much as its customers, any form of insult or disrespect or spamming the agents will not be tolerated ) Btw he was answering every 15 minutes , of course i had to type more things as new things started to happen so i added them all . His support name is - Neo . I was not even rude just losing money like this that is clrearly their mistake and him not making this top priority or something like that . Answering every 10/15 minutes . Just imagine how much money people can lose if randomly transaction that they swapped changes itself past 2h+ . And i tried to swap my eth to anything its not possible i am getting json eror , not even sending eth base is possible for me so my funds are basically frozen now and i need to pray for them to fix it . So i am in their hands . Do not use Metamask if u want to swap on base use any other wallet . Hope they fix this fast because i am losing money by not being able to fast trade plus prices of every coin is changing non stop as u know and i can not change anything getting json eror over and over . If this gets fixed i am swapping all my funds to other wallets for eth base chain . I had no problems with normall eth on metamask . But probably at the end will swap whole portofolio to other better wallets . This took me like more than 15-20 minutes to type , i was typing to support 2 times which both took like 3h+ ,because this guy was responding to me like turtle every 15/20minutes maybe even higher i lost track of time . So i hope any of u found this useful so u do not have to deal with this like me and waste your energy , time , resources , money , sanity , everything and just stay away from metamask at least for basechain.
TJ
Tuberworks J.
I had 1 sushi on there
I had 1 sushi on there, some months later chrome had disabled the wallet extension , when I re-enabled it my sushi was gone.
I would not reccomend metamask
MJ
Mr J G.
Please everyone do not use MetaMask…
Please everyone do not use MetaMask ever for crypto currency,
I invested around £200 pounds about 4 years ago and the money disappeared from my account, I have been trying to find out what happened to my money, but never had able to find out,
This app is a scam!!!!
Please do not use it