Merry MaidsReviews of merrymaids.com

Very disappointed with the recent deep clean we had from Merry Maids. It was not a deep clean, cobwebs still hanging, finger marks round socket and much more. Paid extra for an Oven Clean well that was a joke, told couldn’t clean the door, could get the fat off as they didn’t have the right equipment. When I called they said they would go back and sort, another joke yes they turn up was there for 15 mins and we were told unable to sort out the issues. I have tried to call office and they ignore my calls, however they were very quick to take money from our account. I wish I had read these reviews before hand. Would not recommend one very disappointed customer.

Absolutely terrible! We had bought a new house, and the kitchen was in a state so I called Merry Maids for a DEEP clean before we moved in. Not sure what their definition of a deep clean is, but one of the two ovens wasn't even cleaned at all. The insides of the drawers weren't done as there was dust, a penny and crumbs inside. The floor was left filthy, and there were actually a few drops of coffee or something on a wall that they didnt even bother to wipe off. I got the impression that they wiped everything over once with a cloth and that was the extent of it. Certainly NOT a deep clean, and hardly even sufficient for a weekly up keep clean. WOULD not recommend AT ALL.

I had service twice a month for almost four years with Merry Maids. Last year due to COVID they changed the week my service was scheduled. I was unable to call them and get it fixed because I was overseas. When I returned I called and requested them to put my service back on its original week for billing purposes. The representative told me they had other customers and that would mess up their whole schedule. I wasn’t the one that altered the week scheduled, that was their problem. Apparently they weren’t interested in keeping my business so I canceled my service. The representative was delighted to get rid of me. This is not a good way to conduct a business. Especially when word of mouth recommendations are your bread and butter. Bottom line, there are tons of other cleaning companies out there. I won’t ever do business with them again or recommend them to anyone.

The woman who walked around my condo (for a quote) with me was kind and professional. She quoted 1 hour of work for 2 employees to clean 2 bathrooms, sweep the floors in 3 rooms (furniture all removed), and clean the few windows there. Sounded great to me. When they were performing the work, at about 45 minutes I was told they would need ONE ADDITIONAL HOUR to finish the cleaning. I asked them what the problem was and they said "one person is stuck with vacuuming and the other is having trouble with a bathroom". Please, mind you, I have a 1300 sq ft property. All of the furniture was removed, and it wasn't in terrible shape to begin with. I could clean it myself within an hour but there is so much going on in my personal life I chose to have someone else do it. They stopped at the 1 hour mark because I thought it was absurd to pay another $140 to have them take 5 minutes to sweep and finish one of the bathrooms. When my husband called to see what was up with this, he was basically told there was nothing they could do about it and we could take our business elsewhere. I knew we should have gone with a local, small owned business who actually cares about customer service and addressing their shortcomings. Thanks for nothing, Merry Maids! I'll head over there now and spend 15 minutes finishing cleaning so we get our full security deposit back.

I used Merry Maids in Brighton, CO and they were horrible. The first group of cleaners did a horrendous job. The owner even admitted it. The second group did much better, but did not address many of the areas I had brought up with the owner after the first crew came out. I would never use this particular Merry Maids again. I wanted my money back due to unacceptable service, but this did not happen, even though they offer a money back guarantee of satisfaction.