Merry MaidsReviews of merrymaids.com

We paid $868.20 for cleaning before our house hit the market. I ended up cleaning my house for six hours after because the service was so poor. Do not use them.

I recently hired Merry Maids for their Deep Clean service, and I was extremely disappointed. Their promise was to go above and beyond a general clean, but sadly, they failed to deliver on almost every front. **Negatives**: - No Deep Cleaning: Despite paying for a Deep Clean, it felt like a rushed general clean at best. Baseboards were left untouched until I pointed it out, and the stove was completely neglected. - Lack of Attention to Detail: The cleaning team seemed more interested in their phones than in cleaning my home. Multiple spots were missed, and I had to constantly point out areas that needed attention. - Extra Charges for Incompetence: To add insult to injury, they charged extra for the time it took to complete the basic cleaning tasks they should have done in the first place. - Subpar Cleaning Results: Even simple vacuuming was poorly done, leaving behind noticeable dirt and debris. **Positives**: - Offer to Rectify: They did offer to send the cleaning staff back to address the missed spots. However, I declined as it would have taken more time, and I had little confidence they would do a thorough job the second time around. **Overall**: I cannot recommend Merry Maids' Deep Clean service. It was a complete waste of money and time. A person from the marketplace could have done a far superior job for a fraction of the cost. If you're looking for a thorough and professional deep cleaning, I would advise looking elsewhere.

Not happy with their customer service or cleaning! We paid $180 to have our home cleaned, which included dusting, sweeping, and mopping. Our home is generally clean, but I work out of town for weeks at a time and rely on professional cleaning when I return. Twice now, their service has failed. The first time, the cleaning was incomplete, and the cleaner left the thermostat set to 68 degrees, running all day. We decided to give them another chance, but the second time was no better. I came home on the same day they "cleaned" to find dust in the window sills and other areas. I had to vacuum our concrete floors myself, and the canister was filled with dust, showing that the cleaning was not done to an acceptable standard. When I emailed and called to resolve this, I was told repeatedly that their accountant wasn't available and they couldn't confirm if a refund could be issued. They offered to send someone else to clean, but after two failed attempts, I declined. Eventually, they offered a $100 refund, which is unacceptable as I am still out $80 and had to spend time resolving this issue and cleaning the house myself. I would not recommend this service to anyone.

Hide your jewelry if you hire Merry Maids of Galveston, TX… Initial cleaning was merely ok but there on after, their work dramatically fell off. I received bad service, was overcharged and stolen from. My beautiful Tiffany necklace “mysteriously” disappeared right after one of their cleanings.

Merry Maids is terrible they overcharge left my house half clean will never use again the manager screamed at me and was nasty

We hired Merry Maids to do a move out clean for us. I am not sure exactly what they did, other than clean out the inside of our refrigerator (and they missed a lot on that). I had to spend several hours cleaning after they left. There were cobwebs on the walls still. I don't think that they cleaned any of the walls. They did not wipe out any of the cabinets or drawers. They did not attempt to clean out the oven. I don't know what exactly they want me to pay them for.

Don’t waste your time. Overcharged cleaning staff on the phone the entire time and floors not cleaned. We had clean after they left.

I hope this email finds you well. I am writing to formally express my deep concerns and dissatisfaction with my recent employment experience under Mr. Rolfe's management. During my brief tenure of 10 days, I observed several issues that raised serious doubts about the professionalism and ethical standards within the company. These concerns primarily revolve around the laxity in document verification processes, including right-to-work checks and passport scrutiny, which are crucial for compliance with UK laws and policies. Moreover, the lack of emphasis on health and safety measures, particularly in the absence of proper first aid procedures, creates an environment where employees might find themselves at risk in case of emergencies. This negligence is alarming and should be addressed promptly. The high turnover rate among employees, a matter corroborated by colleagues, further points to systemic issues that adversely affect the work culture and stability within the organization. Additionally, the unprofessional response to negative reviews on public platforms, as evidenced by Mr. Rolfe's reaction to a client's feedback, is concerning. A dismissive attitude towards customer reviews reflects poorly on the company's commitment to customer satisfaction and professionalism. A company's success is not solely measured by positive reviews but by its commitment to ensuring a safe, fair, and respectful working environment for all employees. During my tenure, I encountered inappropriate behavior that included written threats and a general lack of professionalism. This conduct is not only distressing but also creates an unhealthy work environment that goes against the principles of fair treatment and respect for employees. I believe that fostering a workplace culture that values each individual, regardless of their background, is essential for the success of any organization. Threatening behavior not only undermines the well-being of employees but also reflects poorly on the company's reputation. During my tenure, I experienced an unsettling lack of safety measures and an overall hostile atmosphere. This has led me to believe that the workplace culture is not conducive to the well-being and professional growth of its employees. I felt compelled to express these concerns, as it is my firm belief that every individual has the right to work in an environment free from neglect, bullying, and threats. The disregard for these principles not only affects the mental and emotional well-being of employees but also raises serious questions about the ethical standards within the organization. During my time with the company, I encountered challenges that led me to voice my feedback. I believe that open communication is essential for continuous improvement in any workplace. However, I anticipate that my comments might provoke a reaction similar to threatening to report me on Google Review. I strongly encourage a more adult and professional approach to feedback and concerns. Open dialogue, understanding, and a commitment to addressing issues constructively can contribute significantly to a healthier work environment