Meritline.comReviews of meritline.com

used to be good company once, now getting worse and worse. ordered refurbished item once, they sent me a badly used one. after that sent me a wrong cable and denied replacement, "claiming it should work". shipping from china takes 1.5 months. horrible.

I am a repeat Meritline customer and for me, that says it all. Their products may not always be top of the line, but they are most often reliable and at a very competitive price. Their customer service has been very good to excellent and I would not hesitate to order again or recommend the company to friends or family.

got a logitech g700s from them, didnt even know it was refurb when i purchased...soon as i noticed i was expecting dissapointment. alas, to my surprise, the mouse was in great condition and came swiftly and promptly. meritline is legitimate.

I have been shopping Meritline for many, MANY years now. I have always been happy with their products. Some have been cheap but then so were expectations when you pay less than $1 for something. Other things though have been totally worthwhile: hdmi cables, network cables, pocket knives, CREE flashlights, antenna's, batteries, headband flashlights, pocket credit card knives, tools and so much more. The list goes on and on and again, i've always been happy. On the very rare times that i don't get an order (because the vast majority of their product comes straight from China and takes 6 - 12 weeks to arrive) i would make contact with customer service. They always ask to give it more time which i do. Once that time comes and goes i contact them again and they will offer to reship or refund. It's now been so long since i placed the original order i figure "what the heck" and i reorder. Product usually comes this second time around. Only 2 times did the order still not show and Meritline was quick to refund my money. My only 2 complaints... 1... if you change your email address Meritline is unable to change your email on your account. Instead, you are forced to create a NEW account. You wind up losing your entire previous purchase histories. You can print them off but what good is that? I find it amazing that in todays world, they can't simply go into your profile and change your email address. NOPE. The second thing i really dislike is the sheer length of time it takes for items to arrive. Again, i get it's coming from China, but still.... packages should not take 30 - 60 days to arrive and that often is the case. A rule of thumb... you'll get a decent product from Meritline. I've always gotten decent customer support when needed. But, do not order anything if you are in a hurry! I have and will continue to shop with Meritline. Now... if only they would fix the problem and allow email changes on existing accounts vs. forcing customers to make new accounts... then i would be very, very happy.

I order few things on march 12, on invoice I have correct address, but when they ship the item they did not write the address properly, so my usps return the item back to them. and they are saying it is the problem with USPS. I call the USPS and they did not put the full address on the package. customer service is rude and i would not deal with these guys agin.

I have mixed feelings about this company because while they've properly handled several problems with defective merchandise in a timely manner, the product makes me shy away from doing any more business with them. I've ordered a wireless mouse only to have them send a defective one and they promptly offered to send another one. That replacement never shipped and after more than a month, they refunded the cost. I ordered on in the first place because it was needed, and the delays were unpleasant. I've ordered a couple of flashlights only to find two of four batteries had bad contacts. They promptly offered to replace those defective units but it's been weeks now and nothing has arrived. Poor quality products seem to be the problem here, and great customer service just doesn't quite overcome the hurdles if you want something that works the first time.

OK, look ... I've been a buyer of Meritline products for over four years. From electronics to shoes. Never a bad buy, numerous repeat buys (for friends of mine who loved the product I was showing them and from whom I bought it) and the prices are fantastic. I believer all you "one stars" are sad because you bought one item and it wasn't up to your expectations. Sorry. I'll not turn my back on them.

BEWARE..Don't buy anything from Meritline. I bought a car mp3 palyer and it never worked. Meritline is not even replying to my emails.