Meritline.comReviews of meritline.com

If I could rate no stars I would but I have to click on one to type. I ordered 2 dog beds and they have not arrived. I Keep being told they’re in transit and to be patient. 2 months I’ve been waiting. They have insulted me by asking if I’d like 5% off my next purchase😡 This is a fraudulent company. DO NOT BUY FROM THEM!

I am very upset with this company I ordered two dog beds only got one I’ve been texting them and no response. So I would never shop from them again. I sent out six emails cause there’s no number I can call.

This is not my review even though it's here under my account. It's all lies, I've not ordered over a 100 orders, I don't even know who Meritline is and the support for HF is the worst. I agree their shipping rates are way too high though. ********************************************** I have placed over a hundred orders with Meritline and have always been satisfied with their services and support. I always use their free shipping and don't expect it to be shipped overnight as their shipping rates are too high for residential deliveries.

I did some research and discovered that Meritline had a quality product for a very good price. My purchase was approximately $25, and when it came time for choosing shipping, there was free shipping and then 3-day shipping for over $20. My complaint is that they give you no estimation of how long "free" will take--unlike places like Amazon which say 5-7 business days. They offer "rush order processing" for $1.99--which I took--and so the day after I placed my order, it shipped from across the country. In a matter of days, it made its way to one state away from me. And there it sat. Ordered on 12/9 and in PA on 12/14. FedEx tracking, though, said it would be delivered on 12/19--which is 8 days from ordering. Well then, on 12/19, my tracking changed the delivery date to 12/23. It ended up taking 10 business days (and they were shipping and delivering on weekends). To wait almost two weeks for a product is ridiculous. They just claim that once they ship it, it's out of their hands--but why not be transparent with a shipping estimate. I had to dig into their policy later to see they said 5-7 business days--which is reasonable...but why not advertise it, rather than hide it? And why not offer more affordable means of getting it rushed than an almost 100% mark-up on shipping for three days. I cannot imagine they ever make the 5 day projection, so why not offer 5 day shipping for $5-$8 dollars? I complained to the company and they are going to refund my $1.99--but only after several angry emails. In the meantime, I miss a deadline. They miss theirs and it's "oh well." I would avoid this company, as this approach and response suggests that they just want your order. After it's shipped, they act like it's not their responsibility.

i purchased a wireless keyboard and mouse. It received the item with out documattation, I inserted the wireless receiver and my computer would not recognize the device. Emailed tech support and waited over 24 hours for someone name Jinko to respond and he wants me to describe the problem. What a joke.

I placed a rush order on a product on 8/12/2014 at 9:33 am EST. Paid 70+ dollars for next day and rush handling. On 8/12/2014 6:30 pm est I recieve a emial stating that my order was cancalled: cannot be fulfilled. I called talked to a rep and they stated that they are out of the product. As of 8/13/2014 9:43 am EST the product (SKU 102-614-100) is still showing in stock. You would think that if a customer places and pays extra for rush service and SH that they may need the product asap, and that if Meritline was not able to fulline they would let you know if time to go elsewhere.

I ordered DVDs from Meritline and I was pleasantly surprised when the order showed up the very next day. But when I opened the shipping box, it was full of loose discs that had broken out of their plastic wrappers during shipment. This shipment had absolutely no protective cardboard at the corners of the box or between the individually sealed packs of discs. Throw in a little rough handling during shipment, and the 5 out of the 8 packs broke open. Many of the discs were scratched up or kicked on the edges making them unusable.

Wow. they say you can return something within 30 days. I emailed them because I wanted to return the product... it was not packaged properly and came damaged, and it overall did not meet my quality expectations. I can see past the damage and quality issues to some extent, but the icing on the cake was that the item took a non-standardized battery that was hard to find. So I decided I really wanted to return it, since it was not practical for me to really use it. I emailed them, and their response was that we can issue you an instore credit. I was thinking, wow this is great -- I won't even have to go through the hassle of mailing it back! Then, the credit came and it was for $2. What is that crap!?? Are you joking? The Item was over $10. I'm not satisfied. I also just want to comment on their response time. All of this correspondence occurred over email. I have emailed other companies and received responses back fairly quickly (within 24 hours). Typically, Meritline's response time is 2 days. Just FYI. Don't buy anything from them with the expectation that it will be high quality or with the expectation that you can return it. Their website should say all sales are final. My loss was only $8... just be cautious.