If I could rate no stars I would but I have to click on one to type.
I ordered 2 dog beds and they have not arrived. I Keep being told they’re in transit and to be patient. 2 months I’ve been waiting. They have insulted me by asking if I’d like 5% off my next purchase😡
This is a fraudulent company. DO NOT BUY FROM THEM!
LP
Lydia P.
I am very upset with this company I…
I am very upset with this company I ordered two dog beds only got one I’ve been texting them and no response. So I would never shop from them again. I sent out six emails cause there’s no number I can call.
GE
gelatinouscube
They Delete bad product reviews
I purchased a bathroom scale that was non-functional when it arrived. They would not replace it unless I returned it which would of cost 2/3 the original price.
Every time I posted a 1 star review of the scale it would get removed a few days later.
Not a company I would spend more than $20 at as returns are hard and expensive and their products not the highest quality.
CG
Carlotta G.
Button Batteries
What happened to the batteries? I used to buy all kinds of button batteries & now you don't have them anymore. I guess I will have to shop elsewhere now. :(
AA
Acewingman “Acewingman” !.
Very satisfied long time customer
This is not my review even though it's here under my account. It's all lies, I've not ordered over a 100 orders, I don't even know who Meritline is and the support for HF is the worst. I agree their shipping rates are way too high though.
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I have placed over a hundred orders with Meritline and have always been satisfied with their services and support. I always use their free shipping and don't expect it to be shipped overnight as their shipping rates are too high for residential deliveries.
PC
Peter C.
Clueless customer service
Years of good deals on printer cartridges and small electronic parts. Recently they sent incorrect item. When I requested RMA, I just got into an endless email requests for documentation. The low prices are not worth the aggravation of dealing with poor customer service.
JO
JohnR
Long-time, satisfied customer
I have been buying from Meritline for a few years and I will continue to do so because of the pricing and customer service.
With as many purchases as I have made from them, there were bound to be some with issues (such as a bad set of printer cartridges); but the few problems I had were all resolved quickly, usually in one phone call, and always to my satisfaction.
I look forward to their daily email offers, always with some interesting surprises. I have referred family members and friends (without informing Meritline since I do not like making profits from those I care for). All have thanked me for the referral.
BC
BC
Beware of their shipping policy and their use of FedEx Smartpost!
I did some research and discovered that Meritline had a quality product for a very good price. My purchase was approximately $25, and when it came time for choosing shipping, there was free shipping and then 3-day shipping for over $20. My complaint is that they give you no estimation of how long "free" will take--unlike places like Amazon which say 5-7 business days.
They offer "rush order processing" for $1.99--which I took--and so the day after I placed my order, it shipped from across the country. In a matter of days, it made its way to one state away from me. And there it sat. Ordered on 12/9 and in PA on 12/14. FedEx tracking, though, said it would be delivered on 12/19--which is 8 days from ordering. Well then, on 12/19, my tracking changed the delivery date to 12/23. It ended up taking 10 business days (and they were shipping and delivering on weekends).
To wait almost two weeks for a product is ridiculous. They just claim that once they ship it, it's out of their hands--but why not be transparent with a shipping estimate. I had to dig into their policy later to see they said 5-7 business days--which is reasonable...but why not advertise it, rather than hide it? And why not offer more affordable means of getting it rushed than an almost 100% mark-up on shipping for three days. I cannot imagine they ever make the 5 day projection, so why not offer 5 day shipping for $5-$8 dollars?
I complained to the company and they are going to refund my $1.99--but only after several angry emails. In the meantime, I miss a deadline. They miss theirs and it's "oh well." I would avoid this company, as this approach and response suggests that they just want your order. After it's shipped, they act like it's not their responsibility.