Meredith LodgingReviews of meredithlodging.com

I am updating my review. Initially I did not get great customer service regarding the need to cancel my reservation. I am happy to say that Marnie called me back and was a delight to work with. She was empathetic and understanding to our situation and worked with us to come to a positive solution, which was much appreciated. Their properties are great and we look forward to staying with them in the future.

EDIT: these scumbags are lying about the maximum number of guests. Their listing on their own website states a maximum of 6 guests which includes two children. Airbnb also states infants shouldn’t count towards the guest maximum, but that’s beside the point. Don’t count on this immoral company honoring your reservation when you show up at the property. Extremely dishonest and immoral short term rental company. I booked a weeklong stay at one of their Palm Springs properties and was upfront about the number of guests. I have always been transparent with Airbnb hosts and have a very high guest rating on the platform. The number of guests allowed in the property was clearly documented on the subsequent Airbnb reservation, and their own property description in fact states two people were allowed per bedroom plus two children (for a total of six people). A day later, they claim that I had gone over the occupancy limit, and then attempted to rudely argue semantics with me despite their own property description running contrary to their false claims. Basically they acknowledged that it was wording error on their part but then refused to cancel the reservation on their end because they knew they would be subject to Airbnb penalties. Airbnb clearly also states that hosts are not allowed to discriminate based on the number of infants. Their motivation I suppose was to try to extort me for more money, as they then conveniently "recommended" that I book one of their other properties for more than double the price. After refusing their outrageous alternative, they still refused to cancel the reservation, and I have since reported them to Airbnb support for an egregious breach of contract.

House we stayed in on Devil's Lake in Oregon was not at all what the pictures depicted. The house was very old and worn and not very clean. Fridge did not work well either. I wrote a review and they are not posting it. They have only posted 1 review for 2024 and it is now almost November. I will not rent from Meredith Lodging again as they pick and choose which reviews to post.

This review has nothing to do with any of there properties I've stayed at. I've always had a great time and have never had any issues. This is solely about there customer service. Without making this super long it started in August when I booked a property for a trip in October. I ultimately ended up using there one-time courtesy date change and had my stay in October changed to December. First I messaged them which I received a response back fairly quick, but then nothing. Unsure how to proceed I eventually called the 800 number listed on there site. That was a total mess. Not sure where there call center is outsourced to but I could not understand the guy trying to help me. I felt bad cause I probably said "what?" like 50 times. After that fiasco, they never changed the date for when the 2nd half of the deposit comes out of my account. Expecting it to come out in November, it came out a couple weeks ago in September, coinciding with the original October dates I had booked. Last week I decided that I wanted to stay at the property an additional 3 nights in December, on top of the 5 nights I already have booked. Because of my poor experience with messaging and calling I decided to just go ahead and book the additional 3 nights online. This turned out to be a big mistake on my part, cause now I have 2 separate reservation for 1 overall stay. Since I booked 2 separate reservations for 1 stay I'm basically paying a bunch of fees twice, cleaning fee, hub fee, etc. This is my fault, I agreed to the terms and conditions. I messaged them on Thursday last week. I inquired about possibly having some of the those fees waved that I'm essentially paying twice for, which they weren't willing to help me out on. Again, it's my fault. Now the 1 thing I asked when I messaged them. They never answered. I actually messaged them again later that day and it's Monday now and still no response. Am I going to have to worry about a cleaning crew showing up at the property halfway through my stay because there going to see it as 2 separate reservations? Is my door code going to stop working halfway through my trip? These are the things I want answered, which doesn't seem to hard. At least stir me in the right direction. Should I wait until the trip gets closer and call one of the locate offices? I have no clue cause no one will get back to me. Overall it's been a frustrating experience.

Booked a cabin for my Wife's birthday. We have always used Meredith and they were great up until there was a problem and then everything fell apart. We got to the cabin, which was infested with spiders. Called Meredith and they said they would send someone out to fix the issue. The next day, we took off, came back, and some of the spiders were removed. We still counted north of 40+ spiders in easy-to-see areas. Called them up, and we were ghosted for two hours being told the lead was on the phone, or lunch or busy. So, knowing we weren't going to get a response, my wife and kids decided they didn't want to stay in the house with all the spiders, and not knowing the species, we left hoping for them to be reasonable and refund us the two other days that we were not staying for. We were told that they did what they were supposed to do and would not refund the money. I asked for the contract, and they have ghosted me ever since. Do yourself a favor and go with someone else. They aren't worth the heartburn if something goes wrong.

We rented an expensive property in Brasada Ranch and had an awful experience. The property was dirty upon arrival, moldy food in the trash, food on the towels, hair covering the bathroom floors and poorly made beds. I contacted Meredith Lodging and they offered me a $100 credit for the cleanlines (funny thing was that we paid a $300 cleaning fee… 🤔). The AC went out as well and it took 3 emails and 2 phone calls for them to get anyone to even respond about it getting fixed. It was out for 2 days and they offered me a $100 credit for that. The furniture in the property was also awful, mismatched and sparse, it felt like a college rental house. It wasn’t anywhere near what we expected for an almost $700/night property. I asked to cancel my stay when the AC was out and they refused to refund me. This rental agency is a scam. Do not rent from them!!

Checked into a 5 bedroom house in Sunriver Aug. 4, 2024 and was told 10 minutes before checking in that we could not use the bbq because it was rusty. I get to the house and look at the BBQ and it's completely disintegrating - no way this just happened. Meredith Lodging said they couldn't do anything until they talked to the owner. Nothing was done the entire stay. We put a load of laundry in and the washing machine jerked so hard it almost pulled the plug from the wall. We took all the clothes out (it was a small load) and put a few pieces in and restarted the washer, same thing. I sent an email to Meredith Lodging and they did nothing. 10 people in a house with no washing machine?? I talked to the person at Meredith Lodging and I was given a big sorry for the inconvenience and they would give me a $100 credit for a future stay. Then they gave $50 back to my CC. I said you are a Property Management company and aren't doing anything. No repair man, the house needs a new bbq (which they knew way before since it was completely unusable). Here's what they sent me: Thank you for your patience and for providing detailed feedback regarding your recent stay at Umpqua 9 in Sunriver. I want to extend my sincerest apologies for the inconveniences you encountered with the out of order BBQ during your stay and the washing machine. It's clear that the issues significantly impacted your experience, and I understand how frustrating this must have been. While our rental agreement typically does not include compensation for out-of-order amenities, we strive to ensure our guests have a pleasant experience. Given the circumstances, we are making an exception and will provide you with a future stay credit of $100. The details of this credit will be sent to you in a separate email. We are also passing your feedback along to our team to address these issues and prevent similar occurrences in the future. Your experience is important to us, and we hope to have the opportunity to host you again under more favorable conditions. Kind regards, Allyson Emery Guest Experience Lead Meredith Lodging 541-418-4555

I'm an owner, and was interested in listing with Meredith and was working with a local representative, but we haven't gotten very far: - Their agreement is written extremely in their favor, as one would imagine of a corporations legal agreement. However I've also seen agreements that aren't like that, so it is a choice. We requested some minor changes but never received a response. It's concerning to sign a long term commitment like this, with a company where if there's a policy question or issue it can't be addressed by the local person and has to be escalated up a VP type chain and then there's no response. I worry of having a problem and then it always having to be escalated and then never getting responses. Having to move the wheels in a big company is a way big companies can just ignore things. - The agreement is very cryptic and incredibly short single sentence regarding fee's, what they are for and who gets them (do they go to Meredith or the owner). The fee's charged and who they go to are not precisely enough described so then there is danger of being re-interpreted to suit whatever future situation I might have a fee disagreement about. Meredith adding fee's, increasing fee's to become profit centers, etc is kind of just 'open', based on how the agreement is written -- this is an industry wide issue as far as I can tell. Long agreement, two cryptic and vague short sentences about the ongoing recurring fee's that will be happening in each rental. I find these agreements put lots of language into corner cases, but the regular recurring matters that will happen all the time with every rental session such as rent and fee's are written in shockingly short language -- where then whatever happens the party could say 'see there it says' 'meredith collects all fee's on behalf of meredith' or what have you. - They have false advertising to owners, their brochure to owners states: "Meredith Lodging Management Fee - What’s Included?" "Full house clean after each guest stay" This is written clearly, and if you read this literally, it can only mean one thing. In contrast to their claims, they charge the guest a cleaning fee, so this is not by definition included in the management fee if they also charge the guest a fee. I called Meredith Lodging about this and spoke to a person in charge of the market in my area, they had a lot of circular talk around it and said they'd escalate it and I'd get a call back and I never did (the pattern). I also brought it up to the other Meredith person locally I was working with but they ignored the question. - I asked for a breakdown of fee's that will be charged to guests when renting our property, so there is transparency, and was told this would be sent to me, however I've never received this information. One of the grifts in this industry is the manager loading up fee's onto the guest which they don't revenue share with the owner, increasing your price in the market. Making the cleaning fee a profit center, or other fee's. I want to see all that before signing a term agreement which speaks of these things in vagaries. Most agreements say that the manager will pass on expenses to the renter, which implies its the actual expense. But the manager will never tell the owner their actual cleaning, damage insurance, etc expenses and can really make that up, so its important to find out what will be charged to the tenant on a recurring basis -- 'if someone was to rent today, what would they see on the quote'. One of the challenges I've had with managers thus far is they set false expectations with the owners upfront and then do not live up to the expectations set. It's really important to have a good agreement for *both sides* and a responsive company, because THERE WILL be issues with any real estate engagement and there has to be a way to resolve issues or at least reach a decision maker.