Meredith LodgingReviews of meredithlodging.com

This company lacks any sort of "hospitality" they are taking full advantage of the pandemic trying to take $$ from people where-ever they can. DO NOT DO BUSINESS WITH THIS UNETHICAL COMPANY. My friends and I had a reservation for a friends wedding in the area, Covid closures hit, and the wedding was cancelled. numerous friends called/ emailed to cancel or at least reschedule our reservation, however this company was completely unresponsive. they strategically called us back 51 days out from the reservation to tell us cancelling now doesn't fall within their 60 day notice policy.... after we had been blowing them up for weeks. They refused to reimburse, they refused to reschedule our reservation. Instead they cancelled our reservation 51 days out and stole our money in a time of hardship. after being refunded from the CC company, they escalated to take our money again. I studied hospitality business management at University, and worked in hotels constantly interfacing with industry professionals nationwide... I have never experienced such an unethical/ unpleasant experience as I had with Meredith Lodging.

The customer service is awful. They do not respond to emails or answer the phone. The houses are not properly stocked with hand towels, towels, soap, or dish pods. The house was not properly cleaned; we found an ear plug under the bed and the dishes were dirty. I have reached out to the company multiple times with no response. We accidentally, unfortunately, left some expensive items and have been trying to have them mailed but no one responds. Then I was charged $240 for 2 blankets that had dirt on them. There are no outdoor rugs and the ground walking to the hammock is covered in thick slivers. The hot tub water was dirty. Bikes were provided without helmets. Still waiting to hear back. Do not go through this company In response to their reply: This company sure is more professional and respectful when the review was left on a public site- the email responses from this company (that took an extremely long time) were extremely rude, inconsiderate, and careless. Also, the blankets that were charged for I offered to pay for, but they were not worth $240 For 2 blankets that were already old and dirty. I tried to come to an agreement for a reasonable price for the blankets but the company stopped responding and when they did, it wasn’t helpful. I have disputed the charges and waiting to hear back from my credit card company. Again, DO NOT GO THROUGH THIS COMPANY. I wish I wouldn’t done my research before booking, they have awful reviews from numerous people.

Worst experience ever! We paid almost $700 For a beach house with a hot tub and bbq specifically because that’s what we were looking to do for a rainy weekend beach trip. No propane, hot tub didn’t work, the breaker box in the house kept turning off the electricity in the entire house all weekend long. Ok sure we’re upset but it what it is! I called Meredith Lodging to advise them and see how it was going to be resolved and they tell me to speak with guest relations Monday Since June 9th I have called 10 times and waited 15-20 minutes each time only to be told to wait longer or hung up on or sent to voicemail. I finally spoke with women named Jade that I was mostly on hold for almost an hour, who promised a call back even if her “boss” Aaron wasn’t able to! 2 days later and I’m still waiting for someone. It’s been like 22 days since our stay and they can’t contact me about their screw up! Never Again

Seriously every review about this company is spot on! I booked the wrong home and contacted them right away and was told I would get a FULL REFUND I even recorded the conversation to them telling me I will get a full refund, I check my email and they tell me I have until June 30th to use my CREDIT they gave me? WHAT!!!?!? I’ve been calling them all day of course no answer what a terrible company I will never book with them again they take advantage of everything then don’t answer your calls!

**EDIT** 9/9/2020 Thank you Meredith for taking care of this situation and doing what is right. The representative who contacted me was extremely nice and considerate. She made the necessary changes and was able to do a price match for the same date in 2021. Thank you again Meredith Lodging! (Linda Falk & Michelle Powell) I made a request on May 5th via Meredith website to cancel due to COVID. I did not hear back for a few weeks and I understood as businesses were closed etc.. After a few weeks of no contact, I did contact Meredith on their 1-800 number (left three voicemails) and reached out via email/ website comments a few times and did not hear back until second week of June, which was now less than 30 days from our check in. (Linda Falk & Michelle Powell)

I am currently renting from Meredith Lodgng. The house is nice,but there is no 24/7 service, and no number to call where you can talk with someone if you have an issue. I arrived an planned to work while here but the internet password was unavailable. After spending hours on the phone Saturday, Sunday, and today I still do not have internet service. Since phone service is limited I cannot use my hotspot for work. The solutlion by Meredith when I did reach a human was to hop onto the service of the house next door. It works intermittently since signal is weak. As nice as the house is, I will never rent from Meredith again. I cannot even reach a human to tell them the refrigerator ice machine does not work, and the toilet runs in downstairs bathroom.

I have never experienced such bad customer service as at Meredith Lodging. I called 3 of their numbers trying to get a hold of a live person online. No one answers the phones and you are put on hold forever. I wrote several emails and the lady who called me back could barely articulate a sentence. Seemed like a 3rd grader. All I want to do is pay my balance but they are making it very difficult. We will not rent from them again. These are very questionable people with the worst customer service.

FRAUD FRAUD FRAUD!!! Shady business do not rent from them!!! We booked a house via VRBO, Meredith Lodging canceled due to COVID-19 and will not refund the money. We cannot get a manager on the phone, instead they have someone email us to pay an additional $2000 for a future stay. We found another house of VRBO and thought we could use our credit to that house, wrong, only Meredith Lodging. It is their policy: No refunds or compensation will be given if the Property is unavailable (or if it is available but difficult to reach) for any reason outside of our control, including but not limited to adverse weather conditions, natural disasters, mechanical failures, acts of government agencies, or utility outages. We advise our guests to obtain appropriate travel insurance. In addition, for any unforeseen circumstance Company reserves the right to relocate guests to another similar property, cancel the stay, or issue a credit for a future stay. Pretty much we can cancel for any reason, move your date for any reason, and we do not owe you a refund. This is not readily apparent on the VRBO website. Guys use AirBnB, as a consumer at least you are better protected!!!