Lisa
Bayfront Debunked
We have used Meredith Lodging for the past 5 years and have spent a total of 12k with them. 10/20-Bayfront Bungalow-$1185 3/19-Chez Adsuar-$1612 8/20-The Mermaid-$2222 3/20-Octopus Garden-$1302 3/18-Tradewinds-$1188 10/17-Cascade Cottage-$700 3/17-Pacific View-$1260 10/15-Ocean Vista-$2314 8/15-Lighthouse Cottage-$600 Bayfront Bungalow has been by far the most disappointing experience. In the description it says there is a dishwasher(and also in small print it does state that amenities are subject to change w/o notice). I have never stayed in a rental without a dishwasher nor would I rent one having a family of 4 and being in a pandemic. We are on vacation for 5 days and doing dishes by hand is not relaxing. When I went to pre-wash the dishes we planned on using the cups had smudged fingerprints and I turned over a dinner plate to find crusted food. GROSS!!! There were also sugar ants in the kitchen. Heat was difficult to control as they are electric wall units. The washer and dryer was in a shed outside of the home under the carport. The window sill in the living room had some sort o water intrusion and had standing water on it and the window frame had black mold(we took pics). The furniture was so broken down that for the first two nights my husband and I laid in bed(which was also advertised as a queen but measured 56”, closer to a full size) to watch tv because it was so uncomfortable on the couch and chairs. When I called upon arrival to ask if we could switch houses after realizing there was no dishwasher, Shannon who answered the phone told me that would not be possible. My husband called later that evening to see if anything could be done and was told by Courtney that we could cancel and re-book(cancelling at this point simply forfeits your payment). We did end up leaving a day early because this was not a very enjoyable experience. The cherry on top of this is that the house across the street from us was having the outside of their house painted by being sprayed and overspray got on our car costing us $400 to take it to a body shop to have it removed. This home and our lack of customer service has been so very disappointing. I wrote a review on their website and waited a week to see if they posted it and they have not. I have always referred my friends and family to rent from Meredith. A good friend of mine is now planning on their annual family coast trips through Meredith. I’m a hairdresser and own my own business in PDX and have always raved about the great dog friendly homes Meredith had to offer. I don’t think I’ll be doing that any longer...
Response from Meredith LodgingNov 16, 2020
Hi Lisa, I have to sincerely apologize on this. I will be reaching out to you to discuss this situation. I pulled up your reservation and there are no calls or notes regarding any other issue than the dishwasher. There were only two recorded calls: one asking to move to another home because there was no dishwasher (an amenity not offered in this home) and the second, asking for extra dish soap. At the time, we had no available homes to move you to and typically would not move a guest due to lack of an amenity that was not offered originally. The homeowner would lose the rental income and the cleaning staff has to do double duty. We were unaware of any other issue in the home. We are always available to run over and make every effort to rectify issues that may arise. I thank you for your review that provides a different perspective on the situation.



