Cathy F.
Disappointing Stay
I just want to say I was very disappointed with Meredith Lodging this past week. My husband and I were wanting a relaxing 4 days in Lincoln City at The Drifter house. We had booked from May 16th and leaving May 20th. It was the first time in two months that he had been able to travel so it was suppose to be a fun time. I did fill out your survey to let you know how disappointed we were. First of all I noticed as I was trying to put the key in the door that a dog had chewed the wall and door molding. The door was so hard to open that you had to use your shoulder to try to get it open. After we got everything into the house we wanted to set our computers up. That didn't happen. The router or modem didn't work. We called Meredith Lodging and was told by Hannah to reset them which I had tried 3 times prior to calling. She said she would have the maintenance man come by to see if he could fix. Tim tried the same things we did but didn't work. Tim called Charter to see if there was an outage in the area but was told no. I told Tim about the curled rug in the bedroom that never ever should have been on the floor and also showed him the main carpet that was chewed up in the doorway. A tripping hazard. Tim and I pulled the rug that was curled up so my husband or I wouldn't trip on it and we rolled it up and put in the closet. I showed him all the chewed molding that were not repaired. I then wondered if the house was even cleaned and looked over by the house cleaner. Tim left and said he was sorry that he couldn't fix the problem and to call in the morning. On Tuesday morning I called Meredith again to see what was being done about the router and modem. Since we couldn't use the computers or the Roku TV. I was told that she needed to talk to the team and would call back. We didn't feel we could go anywhere until we found out what Meredith would do. Finally a phone call back saying they called the owner and needed to wait for a call from them. I told her that I wasn't going to wait around and miss another day of fun. When we came back to the Drifter I saw the Meredith truck there and when we walked inside the techs were working on the router and modem. We were also told that it would be the 24th before Charter could be out. They said they hadn't heard back from the owners so they gave us a loaner to use while we were there. Hayden and Alex were kind and showed how to at least get you tube on the TV. The router and modem were so slow that if you had the TV on and a computer at the same time all you would get is buffering. I would have loved to have slept in the nice King bed but it was so high off the floor that my husband would have had to jump up to get in the bed.( not possible after back surgery) so the other option was the bed in the curled and chewed rug room with a bed so low that it only had a frame and hard mattress on it. Does Meredith go out ever to check these homes that they rent out? The grass was over 8 inches tall. I paid extra for my dog to be able to come with us but having grass that long makes it hard to clean up after the dog I feel that Meredith Lodging really should have refunded part of our stay. I even asked to be placed in another house but Hannah said that you don't do that. Needless to say I was not very happy the way we were treated. We stayed at Just Beachy in March and had a great time. I would really like to have a phone call back by a manager of Meredith Lodging. Sincerely, Cathy Flynn
Response from Meredith LodgingMay 30, 2022
Hi Cathy. We enjoyed hosting you, but we are sorry that you encountered a few issues during your stay that negatively impacted your stay. Unfortunately, we cannot guarantee the availability or operability of amenities - including internet service, per our Rental Agreement, but we did provide a loaner router until we could get Spectrum out to investigate the issue. We take our guests' feedback seriously, and had our team schedule a walk-through of the property to ensure our standards for quality and safety are being upheld. The home has general wear from being a popular rental, but was found to be in good condition, and we are happy to share that new WiFi equipment has been installed. Our team has been in touch via email regarding compensation for your concerns, as we do value your booking, and do hope you will consider staying with Meredith Lodging again.



