MerchtableReviews of merchtable.com

Absolutely brutal company. I've dealt with hem twice. The first time I never recieved my record and had to chase them for my money back. Still waiting for my second purchase... 8 months later!!! They keep sending it to random addresses and then it is returned. Avoid if possible

This service was actually laughable. The first agent AGREED that the description did not properly note the shade of "red" as it was printed coral/pink. The manager then chimes in to say it was correct and to basically go touch grass. I'm still laughing. not only was the print quality subpar, the shirt quality is basically tissue paper. @ The Get Up Kids, please use another service!!

Honestly, I have ordered band merch from merchtable a couple of times now and it's usually okay (at least quality-wise). Big problem #1 is that shipping is outlandishly expensive. I live 4 1/2 hours away from their warehouse. I cannot conceive why I am paying double digits for shipping costs. I wish that was a joke, but I have paid $12, $18, $8, and $10 for shipping on orders (only ordered like $60 worth of stuff). My last experience with the company has caused me to completely boycott them. I ordered a $55 hoodie ($10 shipping) in early June. Got the wrong size at the end of June. Immediately emailed the company requesting a return and refund. Takes them until MID JULY to respond to my email. I ship the hoodie back to them during the same week. I have not received a refund and it has been OVER A MONTH. I have emailed them and they once again refuse to respond.

Ordered a CD from them (which was around $26 including shipping), and it showed up with the jewel case completely destroyed. Have been trying to get in touch with them via phone and email for a week+, to absolutely no response.

Awful service. I had to contact them 3 times over the course of several weeks to even get a reply. The reply was not helpful and I’m still waiting for someone to get back to me about my missing order

Terrible, avoid if you can!! There is no expedited order, don't pay for it!!

i wish the band i ordered merch from chose a different company to fulfill their stuff because these guys are scammers. they are holding a preorder from months ago hostage and customer service is zero help. i also saw on twitter they’ve been putting weird christian propaganda booklets in some packages. absolutely horrible i really hope they ship my order today and i don’t have to report them.

Before I get into the nitty-gritty, the customer service I got was pretty good from merchtable! They were fairly understanding. Slow to respond, but understanding. I ordered a hoodie in a size Large. I washed it (my mistake), and it was very small. I thought it shrunk significantly. After reaching out to customer service, measuring, and comparing with the size chart, I found that it was measuring at a size Small, even though the tag says Large. Customer service sent me an XL as a replacement. As soon as the item arrived, I measured it. Before washing it or anything: I measured it. In comparison to the dimensions on the sizing chart, it measures at a size Large despite the label saying it is an XL. It is possible this company drop-ships, which is why they may not have control of or understand how the sizing is so messed up, but just be aware that this companies sizes run small !!!!!