R A.
Late with missing items
Back in August, I pre-ordered a record and a cd which, according to the item description, would ship on the 12th September. Given the item had to make its way from the US to the UK, I figured that it would probably take a couple of weeks to arrive. On 23rd September, I clicked the tracking link on my order confirmation email where I realised that although a shipping label had been created, the item still hadn't been sent. I sent an email to Merchtable that day asking for an update - for which I had no reply. A couple of days later on the 25th September, I sent another email which once again, Merchtable couldn't be bothered to respond to. To be honest, I completely forgot about the order and didn't chase Merchtable on it again and, as you might have guessed, they made no attempt to contact me. The item finally arrived today on the 2nd October. I had a quick look at the couriers tracking and surprise surprise! It was only shipped on the 29th Sept - pretty much 3 weeks later than promised! Late shipping is not really that big of a deal. The real problem was that they just didn't bother responding to my emails to give me an update or provide an apology. To make matters worse, the items were supposed to be shipped with a two promotional artist patches - one for the record and another for the cd. I only received one of them. Great job Merchtable! I can't wait to let the artist know how bad your service is...
Response from MerchtableOct 21, 2025
Hi there. I am so sorry to hear this. I can't find any orders matching this username. I would love to get those patches sent out and offer a shipping refund to make up for the delay here! Please reach out to [email protected] and mention Bianca told you to reach out. i am the manager of Customer Service here at Merchtable and I will get this resolved for you!