MerchloopReviews of merchloop.com

Response from MerchloopJul 23, 2026

Thank you for your feedback! We're glad to hear you liked the shirt and that the fit was good. Logo sizing can vary depending on the product and the artwork approval for each order, but we're always happy to make adjustments when possible. If there's ever a logo size you'd prefer, please reach out to us at [email protected] and we'd be happy to work with you on future orders. We appreciate you taking the time to share your experience!

Response from MerchloopJun 18, 2026

Thank you for your feedback and for the kind words about Marlyn! We’re glad to hear she’s been great to work with. We also appreciate your feedback regarding client management and invoicing. Improving the backend experience for our clients is a major focus for us, and we're excited to share that new account management features are currently in development and expected to be released in the coming months. Thanks again for sharing your experience and helping us continue to improve.

Response from MerchloopMay 4, 2026

Thank you for your feedback — we understand how frustrating that experience must have been. We’re sorry for the inconvenience around the additional shipping charge and not being able to combine the orders. We did refund one of the shipping fees, but we understand that doesn’t fully make up for the experience. Your feedback is helpful as we continue to look for ways to improve flexibility in ordering. We appreciate you taking the time to share this with us.

Response from MerchloopApr 15, 2026

Thank you for your feedback & we’re sorry to hear about the delay and the condition of the shirts when they arrived. That’s definitely not the experience we want you to have. We’d like to make this right. Please reach out to us at [email protected] with your order details (or order number), and we’ll arrange a replacement right away. We appreciate you bringing this to our attention and look forward to resolving this for you.

Response from MerchloopApr 3, 2026

Thank you for your feedback and we appreciate you taking the time to share your experience. We’re sorry to hear about the longer delivery time and the issue with the logo request not being completed as expected. Our standard turnaround time is typically around two weeks, so we understand your concern and would like to look into what may have caused the delay. We’d also like to review the logo request to see what happened there. Please reach out to our support team so we can review your order details and work to make this right. Your feedback helps us improve, and we appreciate you bringing this to our attention.

Response from MerchloopMar 4, 2026

Thank you for sharing your feedback. We’re sorry to hear about the issue with the mug — that’s definitely not the experience we want anyone to have. We’re glad to hear everything else in your order was perfect, but we’d love to make this right for you. Please reach out to us at [email protected] and we’ll be happy to send a replacement product of the same value. We appreciate you bringing this to our attention so we can help resolve it.

Response from MerchloopJan 26, 2026

Thank you for sharing your feedback. We’re sorry to hear the sizing didn’t meet expectations, especially after washing — we understand how frustrating that can be. Our team has reached out via email to help make this right and review sizing details. We appreciate you bringing this to our attention, as feedback like this helps us continue to improve.

Response from MerchloopDec 23, 2025

Hey Ebony, thanks so much for this feedback and we will take your notes about items being removed as well as the functionality back to our team to be addressed right away!