Merach US Reviews | Read Customer Reviews of merachfit.com

Merach US Reviews | Read Customer Reviews of merachfit.com

Merach US reviews

Showing 149 reviews with 1 star · Clear filters

Kay Altenburger D.
Jan 19, 2026
Ordered equipment
Ordered equipment, my credit card was used and processed, received a confirmation number, and from that point on, nothing, not even an email to confirm the purchase. Entered my confirmation number [ that I so happened to print when making the order - thank goodness]. Each reply I receive when trying to track the purchase shipment states "CAN NOT FIND ORDER". Calling my bank on Tuesday to stop the transaction.
Response from Merach USJan 22, 2026
We sincerely apologize for the inconvenience you've faced. We were unable to locate your order with the provided details. Please reach out to us at [email protected] , and we'll work to resolve the issue as quickly as possible. —MERACH Customer Service Team
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Carmele P.
Jan 16, 2026
Awful customer service
Don’t buy from this company because if you have a problem or want to return, you’ll never get in touch with a person. Email bounces back to me, left numerous voicemails. Nothing!
Response from Merach USJan 22, 2026
We are truly sorry for the inconvenience you've experienced. We responded to your email last Saturday, and kindly ask you to check your inbox for our reply. If you don't find it, please feel free to reach out again. —MERACH Customer Service Team
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Wilhelm M.
Jan 16, 2026
Desinteresse oder mangelhafter Kundendienst
Falsches Gerät geliefert, sofort reklamiert und Sendung nicht geöffnet. Keine Reaktion, weder auf email noch Paypal Problemmeldung
Response from Merach USJan 22, 2026
Es tut uns sehr leid, dass Sie diese Erfahrung gemacht haben. Wir haben Ihre E-Mail gefunden und unser Kundenservice-Team ist bereits dabei, Ihr Anliegen zu bearbeiten. Wir werden uns schnellstmöglich mit einer Lösung bei Ihnen melden. —MERACH Kundenservice-Team
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Gabriel B.
Jan 15, 2026
Zero support for new purchase, defective unit delivered
purchased a new treadmill unit for my wife. it arrived damaged. been attempting to contact support almost daily now, with zero responses. The phone number provided is never answered. As of today 01/152026 you can't even leave a message. It hangs up on you. When you can leave messages, no callbacks. support emails, no responses.
Response from Merach USJan 22, 2026
We sincerely apologize for the inconvenience caused. We've located your emails and are actively following up to resolve the issue as quickly as possible. Thank you for your patience. —MERACH Customer Service Team
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Barb S.
Jan 15, 2026
No Merch, No Response
Consumer Reports gave this merchant a high rating. Lies! I have not received my order. My inquiries have gone unanswered. The email I sent today came back as being sent to a nonexistent entity. I ordered directly from the site so no bogus third party. Save your money. UPDATE: I finally received and email Stating they were sold out of the color I ordered. I opted for another color. Depending on IF I receive it, eating may change.
Response from Merach USJan 22, 2026
We deeply apologize for the frustration you've experienced. We've located your emails and are following up to resolve this matter as soon as possible. Thank you for your patience. —MERACH Customer Service Team
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Lindsey C.
Jan 14, 2026
Seems Scammy - do not buy
Ordered a vibration plate with suggested arrival date of 1/8. I have a confirmation of order with no shipment information. The charge has processed on my card. I have called and emailed multiple times without response. DO NOT BUY FROM THIS COMPANY
Response from Merach USJan 22, 2026
We sincerely apologize for the delay and inconvenience you've experienced. We've replied to your inquiry on Instagram, please check your messages there. We're working on resolving your issue as quickly as possible. MERACH Customer Service Team
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Maxime H.
Jan 13, 2026
Problème avec mon rameur merach.
Problème avec mon rameur merach. Aucune nouvelles de ma commande. Aucun retour du vendeur ni du livreur. Le site semble être une arnaque. J’ai déboursé 500€ et je ne sais pas à qui m’adresser. Si quelqu’un sait ? J’aimerai récupérer mes 500€.
Response from Merach USJan 22, 2026
Nous sommes vraiment désolés pour la gêne occasionnée. Nous avons localisé votre email et nous allons traiter votre demande dans les plus brefs délais. Nous ferons tout notre possible pour résoudre ce problème rapidement. MERACH Customer Service Team
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Jessica L.
Jan 13, 2026
Never Received
I ordered on December 20th, they have not responded to any emails or phone calls. I'm beginning to think i got scammed.
Response from Merach USJan 22, 2026
We sincerely apologize for the delay. Due to stock shortages, there has been a delay in shipping. We have sent notifications to all customers with the updated estimated shipping times. Please check your inbox for more details. We truly appreciate your patience, and we're here to assist you with any further concerns. MERACH Customer Service Team
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