Merach USReviews of merachfit.com

Shipping was great but, when I received the message heated pillow it was hard to charge, once it finally charged , it only last a couple hours,but when it’s running it’s great

I had bilateral hip replacements and I do tend to experience muscle spasm. After hearing so many opinions about the vibrational plate, I decided to give it a try, and it has helped me to relieve the tightness of the muscles when it occurs. Something that I had to endure and take muscle relaxant to get the relief needed.

good and fast customer service

Edit: I finally received the product after it was stuck with the carrier for nearly a week. The product meets my expectations and seems to be of good quality (after 3 uses). However, it would be good if Merach changed carrier, which, according to various reviews, seems to be the source of many problems, and if Merach offered a little more responsiveness in its after-sales service.

I bought a trainning bike from them, it was easy to put together, and for the price it seems very solid. I have used it for some time now and it works perfectly, and I can confirm that it is almost noiseless. The app works fine, I can see te resistance, the length, and other things.

I purchased Merach's MR-SO8 recumbent bike through Aliexpress. I carefully researched the measurements to ensure there was enough room to step through the bike without banging your foot or tripping. However, when the bike arrived, I discovered that it measured much, much smaller then what the description said on both Aliexpress and the Merach website. There was no way for me or my disabled mother to safely get on or off this bike, because there is no room for your feet to go through. You always trip or bang your foot, and the handles are so low to the ground you cannot reach them. This is supposed to be a step through recumbent bike for rehab, but it is too dangerous. Merach's customer support was very responsive and helpful, both via email and when I would call the number on their website. Unfortunately, they told me I would have to follow the return process on Aliexpress since I bought it there. This is where all the trouble started. I bought through Aliexpress thinking they would be a good middle man. I believed what Aliexpress says on their website, that there is a buyer guarantee, free 90 day returns, and they always have your back. Instead, Aliexpress denied and closed my case multiple times, even though I met all of their demands for pictures and videos. Aliexpress refused to provide a prepaid return label as their customer service reps promised, and demanded I pay $800 to return the bike myself (over 4x what I paid for the bike!) But that was Aliexpress, who made the whole situation much more difficult than it needed to be. Merach and I early on agreed that the measurement issue was their mistake, and I could return the bike for a full refund. We both tried and tried to get Aliexpress to let us do this, but they would not. It took almost 2 months, but finally Merach was able to get through the crazy Aliexpress platform and issued a full refund. I had to throw the bike away, because no one would pay $800 for return shipping as Aliexpress wanted. It's difficult these days to find customer service as dedicated as those at Merach, so overall I recommend this company with two words of caution: 1: Make sure you confirm in writing the actual measurements and specifications that are important to you before ordering, as the website descriptions are very misleading 2: Do not buy Merach products from Aliexpress. They will make it impossible for you and Merach to resolve any issues.