Nicole
Slow Customer Service
**Updated… My replacement board has finally arrived in the mail and works great. I’m very happy to have my new item but it did take over a month to get a replacement .** My item arrived promptly however makes a terrible knocking sound and needs to be replaced. You cant use the item the sound is loud. For weeks now i have been waiting for a reply from customer service however all I get it auto office replies with someone promises to get back to you and never does. I bought the product directly from their website and am really disappointed. Order Number #AU1537
Response from Merach USMar 5, 2026
We sincerely apologize for the faulty item and the lack of response. Without your order number, we are unable to locate your case. Please share your order number here so we can resolve this for you as quickly as possible. Best regards, MERACH Customer Service Team



