Merach USReviews of merachfit.com

Roeimachine besteld. Redelijk snel geleverd. Willen we het roeimachine in elkaar zetten ,mist het zakje met alle schroeven. Gemaild, snel antwoord dat de schroeven nageleverd worden ,maar omdat het uit China komt kon het 2tot4weken duren!! Track en tracé zou ik krijgen zodat ik de bestelling kon volgen. Helaas na bijna 4weken niets gehoord te hebben toch maar weer gemaild hoe het zit met de schroevenset. Waarschijnlijk zending verloren, maar wordt alsnog opnieuw gestuurt. Dus weer 2 tot 4 weken wachten!!!!! Je zou denken dat je wel een kleine compensatie kan verwachten. Nee, helaas geen kleine tegemoetkoming. Belachelijk. Hadden we de roeimachine maar retour gestuurt. Heel veel spijt!😓

The item was delivered faulty and ended up tripping my electrics in the process. I contacted customer services immediately and was told the issue would be passed on to the after-sales team. Unfortunately, I’ve had no follow-up or contact since. I’ve called multiple times, sent a follow-up email, and also messaged via the chat function. I’m extremely disappointed with both the poor product quality and the lack of responsiveness.

Customer service for this company is HORRIBLE!! Order #264736 placed Feb 5th and no communication outside of the order confirmation e-mail. Tried to track my order, but the site keeps saying it can't find my order. I contacted the company via email (which is the ONLY way to contact them) a few days ago trying to get the status of my order, but haven't gotten a response. I should have ordered from Amazon instead, but the price was higher, so I decided to order from the official Merach website. I'm regretting that decision now. If I don't hear from them by Wednesday of next week, I will dispute the order with my credit card company, which is unfortunate because I really wanted to try their products. Update (2/24/26): The company responded to this review saying my order has been shipped and delivered. It has NOT been shipped nor has it been delivered. The last email I got on 2/20/26 said a shipping label has been created, but according to FedEx tracking, they have not received the package at their facility yet (I checked just before updating this review). They don't even have an expected date of delivery listed. Update (2/27/26): I've FINALLY received my package. It was delivered on 2/25/26, 20 days after I submitted my order. I still think their customer service sucks because there was NO real communication until a few days ago, when they replied to this review. I'll give a review of the walking pad after I've used it for a few weeks.

I was considering purchasing a Merach foldable Water Rower R28R1 but upon reading all of these negative reviews and the fact that the only online reviews are from influencers, I’ve decided to start well clear from this company and will go with a more expensive model from a reputable company!! Do not buy anything from Chinese companies that advertise on Facebook or any other unregulated sites..

I received the product on time, but it arrived missing essential parts (bolts and other small components). Customer service told me to buy the missing parts myself from a local shop and claim the money back — completely unacceptable for a new product. Since then, I have tried repeatedly to contact Merach by email and phone, with no response at all. Being ignored after reporting an incomplete product is unprofessional. This has been a terrible customer experience. On-time delivery does not excuse missing parts and nonexistent customer support. I would not recommend Merach.

Reported a problem with my treadmill belt slipping back in Dec! Have been going round and round in circles with customer service over email when they can be bothered to reply! They finally advise a none realistic solution of me installing a new motor, not something I can do I explained I would need a professional to fit this to which they offered 10% back which is only £30 of what I paid! It costs £150-£250 for someone to install this part so I emailed back explaining this to and I advised I’m well in warranty just collect the machine and issue a refund or a replacement. It’s been 11 days and I have not had 1 email back! I have called me bank and citizens advice for advise as I’m stuck with this machine I bought to help me and it’s just stuck not being used!! And a lot of money down! Fuming and would advise people not to buy from this company!!

I ordered a vibration plate and it’s not working. I’ve emailed so many times I’ve called the number is not working. I’ve left a voicemail. Nobody’s got back to me. I’m really not happy with their service. I just hope that they can contact me ASAP to get this sorted as I want I bought this to improve my health not to have it sitting in there collecting dust.

Ich habe ein Laufband direkt im offiziellen Merach Online-Shop bestellt. Das Gerät wurde nur kurz zu Testzwecken eingeschaltet und befindet sich in einwand-freiem, neuwertigem Zustand. Die Rückgabe habe ich innerhalb der 30-tägigen Rückgabefrist beantragt. Seit über einer Woche habe ich jedoch keine konkrete Antwort vom Kundenservice erhalten - lediglich eine automatische Nachricht. Bis heute fehlen: • eine klare Rücksendegenehmigung • die Rücksendeadresse • Informationen zum weiteren Ablauf Ein solch langsamer und intransparenter Kundenservice ist enttäuschend und entspricht nicht dem, was man von einem seriösen Online-Shop erwarten darf. Ich hoffe weiterhin auf eine zeitnahe Lösung, aktuell kann ich den Kundenservice jedoch nicht empfehlen.