Merach USMERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Fitness & Weight Lifting
Excellent
Fitness & Weight Lifting · Benicia, California
Excellent
Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting
Excellent
Showing 562 reviews with 5 stars · Clear filters
Stan
We love our rowing machine! Setup was easy and it provides exactly the exercise we'd hoped for. The customer service is absolutely top notch. They provide real answers immediately, respond to all your needs, and back up their products like nobody else does these days. My support rep provided absolutely great service with concerned followup. Merach really wants you to be happy
Gary P.
Esther,s prompt response and positive manner
Suns
I’m so happy with the product and customer service. I have been burnt by a lot of companies but they followed up with my discount code I forgot to apply and was very happy with everything.
Kimberly O.
I’ve always been happy with the service and equipment I purchase through Merach. One of my last orders Fed Ex delivered to the wrong address and the support team helped solve the issue quickly and replaced the item. Greatly appreciate their help and quick response.
Theresa M.
My vibration plate suddenly stopped working and I reached out by email to the customer service team since it was less than a year old and still under warranty. It was on a Friday night so I wasn't expecting a response right away. I had a response by morning asking for information off the Manufacturer label and then if I could send pictures and a short video just so their team could see if it could be repaired or needed to be replaced. I knew in less than 24hrs from the first report that it needed to be replaced and that they were sending it right away. From first report to the arrival of my replacement took 5 days. They were amazing and very helpful.
Michelle K.
Customer service support is excellent. I lost a small part (totally my fault- not the company) and they were awesome at assisting me with fixing the issue and getting a replacement part out to me- free of charge. Again the problem- totally my fault, but their cstomer service helped me without question.
Lizzethe I.
La mejor atención los felicito tienen un servicio al cliente espectacular muy contenta con el apoyo que brindan
Lucy
Kitty was very helpful and responsive when I contacted MERACH. She took my concerns seriously and helped arrange a replacement. I received the replacement and tested it yesterday and so far it has been working normally. I appreciate Kitty’s help and how she handled the situation.