Merach USReviews of merachfit.com

Achat effectué 30 novembre, Colis déposé à dpd et perdu. J'ai réussi à contacter par mail le service après vente et ils m'ont renvoyé un colis. Reçu ce jour et le rameur me fait bonne impression pour l'instant. Je ne mets pas plus d'étoiles car cette livraison a été fastidieusebplur une 1ere expérience d'achat sur ce site.

Edit: Raising my rating as Merach did respond and the rowing machine was subsequently shipped. The machine is excellent to use so far, but I'm dropping stars as the delivery company used was absolutely abysmal, I waited home all day but there was no knock on my door at all. Apparently a signature was needed upon receipt but they didn't even bother. The box was just plonked outside in the rain where it became saturated. Thankfully I got to it before the equipment became water damaged. If XDP is used for your delivery just beware that their business practices are shocking. Ordered a rowing machine a week ago and have had no communication from Merach since. Nothing to say it's been shipped or even if it will be shipped. I've emailed with absolutely no response. Have had to raise a dispute with PayPal, as this seems to be a bit of a cowboy outfit, going from other reviews.

Ordered item but realised there was a different item that would have been better suited. Checked their cancellation policy and it says to contact before item is dispatched. I emailed within minutes of my order completing. 4 days later no response still and have had a dispatch notice against what I have asked. Terrible customer service. Due to this I now don't want this item nor the item I had my eye on. There is no simple way to quickly cancel yet customer service dont respond. I'd prefer to use my money elsewhere than a company like this. Update - They replied publicly on here to say they'd get back to me, but still haven't bothered despite saying they have located my email. Final update- after a lot of back and forth, today I have received a partial refund for the item instead of returning it. Whilst the whole process and waiting for customer service was long, and at times I questioned whether they'd follow through, I have to be honest they did and I have amended my previous score to reflect this. I've not yet opened the item I bought incase a return was needed if this process went on, but hopefully the item will be fine to use and the partial refund will now allow me to get a more suitable device.

Website design, customer service communication, and social media accounts need to be better managed. I was very skeptical before ordering but I did so anyway via their official UK website. I found this website via their Linktree links on their main US Instagram page. On their UK website I went through their sign up process to get £10 off by completing tasks like signing up for the newsletter and following them on social media, etc. It was difficult to redeem the points I collected doing those small tasks but I managed to click around and redeem the points to get a discount code. The website uses Shopify as a checkout system which felt trustworthy but my first red flag was that I received a "can not find order" when I tried to search for my order on the official website. However through Shopify it was confirmed. I started to feel uneasy so I tried to reach out via email but got no reply. I tried their UK Instagram page but I got unclear answers in broken English so I wasn't so sure that the order was actually being fulfilled. I then reached out to a few 'influencers' that were very recently tagged as collaborators on their UK Instagram page and tried to get some other avenues to get a hold of someone at Merach. Those individuals really tried to help and reached out to their contacts at Merach. I don't know if it was all coincidental but my order started to move on the Shopify tracker. My order arrived 8 days after ordering. All parts working. I am happy, I just wish the website and social media pages were more organised, professional and better managed so I didn't have to worry and think I was being scammed. I wasn't scammed but I definitely felt worried and uneasy after ordering.