Merach USReviews of merachfit.com

Allen voran: Die Lieferung bei Bestellung (#17956DE) über den offiziellen Store war sehr schnell, die Geräte bieten einen sehr guten Funktionsumfang für die aufgerufenen Preise. Leider hat unser Walkingpad einen Mangel, der die Verwendung des Gerätes unmöglich macht. Alle meine Anfragen an den Support sind bisher unbeantwortet geblieben. Eine Telefonnummer gibt es nicht, E-Mails und Nachrichten über die App werden nicht beantwortet. Bleibt für mich leider nur noch der Weg über PayPal einen Antrag auf Käuferschutz zu stellen. Update: Endlich hat der Support reagiert und fordert nun, dass ich Reparaturen an dem Gerät durchführen soll. Daher reduziere ich die Bewertung von 2 Sternen auf 1 Stern. Und rate jedem, der ein neues Gerät nicht direkt selbst reparieren möchte, davon ab, hier ein Gerät zu bestellen. Update 26.03.26: Auch durch eine Neulieferung konnte der Mangel nicht behoben werden. Das neue Gerät weist genau das gleiche Problem auf. Daher kann ich von Merach nur noch abraten. Der Kundenservice ist sehr träge und reagiert erst nach negativen Bewertungen auf Trustpilot (in jeder Nachricht mit der Bitte, die Bewertung zu verbessern) und die Geräte sind von minderer Qualität, eine Qualitätssicherung scheint es nicht zu geben. Update 01.04.2026: Auf meinen am 26.03.2026 erklärten Rücktritt vom Kaufvertrag aufgrund der nicht erfolgreichen Nacherfüllung durch Neulieferung geht der Support überhaupt nicht ein, sondern schickt weiter Anleitungen zur Reparatur des Mangels. Es ist nicht meine Aufgabe als Endkunde Reparaturen durchzuführen...

J'ai commandé un rameur à plus de 600€ en me fiant à la promesse de livraison sous 5 à 7j. 1 mois plus tard toujours rien reçu, aucun retour du service client qui est impossible à joindre, je ne sais plus quoi faire, la somme engagée étant conséquente ! A fuir.

I have reached out twice with no response regarding my stepper being delivered damaged (the connection for the resistance is bent beyond repair and will not be able to be used). I am happy with my other purchases from this company, however this item was the most expensive and was an obvious manufacturing error, not damaged in shipping. Order #272431

#7382FR Depuis le 21 février je tente de joindre leur service client. Personne ne répond, vous devez les menacer sur la place publique pour avoir une réponse.

I am seemingly waiting, without delivery as well and no contact. Is it a scam??? Order number CA#3400

Their Customer Service is terrible. I purchased a Twoster Arm Exerciser. The item arrived. A pamlet showing how to adjust tension was the only instruction. I send a message through Instagram stating the link listed in the pamlet did not show any Exercises to do. They told me to contact the retailer that sold it. I questioned them since one would assume the manufacturer of the product would have that information on the website since Merachs pamlet directed customer there. They responded again to contact the retailer. Poor Customer service

Avoid at all cost! Non-existent customer service team, not adhering to their agreed SLAs and policies. Constant automated messages with "out of office on weekend" responses despite contacting them on weekdays, additionally no response on call as well. Be very careful and attentive before buying any product. Received a defective/broken equipment, therefore refraining to comment on product quality. Absolutely appalled at the state of customer service despite purchasing the item from the official website. Update 1 : I wouldn't classify sending an automated message as a customer service support. Since the last reply, I have reverted with the current policy and request to return for a refund for the defective item received. The company is breaching its own return policy and running a loop of constant automated messaged and no possibility to get in touch with any customer service representative to support their client. The customer service contact number remains unreachable despite trying at multiple days and times. It continues to be one of our most disappointing purchases. If I had known about the lack of customer support, I would have never bought the product. I will continue to recommend anyone against buying any product from Merach UK and their official website

I first ordered from this company in October 2025 and had a good experience. Product was shipped and arrived quickly and was in perfect condition. To this day we still use and love it. However I ordered 2 additional products in December 2025 for Christmas presents. Shipping was delayed which at that time of the year I understand happens, so no big deal. After getting the products and setting them up both were non functional. So I sent an email to about getting replacement products because again things happen that people/companies can’t control and since we love our original purchase I just wanted replacements. I had to send 3 emails before getting a single response. After finally getting a response they wanted proof so I complied and took the videos and pictures proving they were nonfunctional and emailed them back within hours of receiving the request. Another 3 weeks goes by with no response which seems to be a pattern. They will email, I’ll respond promptly then I hear nothing for weeks, this has been going on since December. Twice now I’ve been told one thing then in the next email they say the opposite. Beginning of February I’d finally hit my breaking point and I told them enough is enough and I no longer wanted replacements just a refund. It’s now the end of February and I’m still wanting on my refund even though the email I got stated a refund was being processed, which again was 3 weeks ago. Yesterday I received an email stating replacements products were delivered which isn’t the case. So now I’ve escalated things because this whole situation has become impossible and I’ve reported them to the better business bureau and am disputing the charge with my bank. After going back and forth with them for almost 3 months at this point I’ve completely lost any and all understanding and patience with this company. We will never buy from them again and have been advising people against it as well.