Merach USReviews of merachfit.com

The worst customer support experience I have ever had, full stop! I will never buy a product from Merach again and I would advise others to consider my plight. I bought an exercise bike late December 2025 only to realise after placing the order that there was a discrepancy in product description. The very next day I asked Merach not to despatch the bike, however I did not receive a reply until 24 hours later, too late to stop the courier. It is now the 19th February and the bike stands unpacked in my garage. After some early comms from Merach in which Merach agreed to offer a partial refund or pay for return courier cost, I have heard nothing but automated messages stating they wee closed for the weekend and would get back to me shortly. That auto messaging has been going on for weeks and now they are closed for Chinese New Year. 01/03/2026 Update - the bike has finally been collected by the courier and I have received a full refund. Thank you to Rosie at Merach for escalating and resolving this issue.

Edit: Mir wurde der Kaufpreis erstattet, und ich habe größtenteils über den Amazon-Kundenservice kommuniziert. Schade, dass ich das Gerät nicht nutzen kann, ich hatte mich sehr darauf gefreut. Ich glaube, wenn es einmal heil angekommen ist, läuft die Nutzung auch. Pro: Zufriedenstellende Lösung mit dem Kundenservice. Ausgangssituation: Ich habe ein Laufband bestellt und nach dem Auspacken gesehen, dass ein Riss im Plastikgehäuse ist. Laut Bedienungsanleitung soll das Gerät dann nicht in Betrieb genommen werden und jetzt habe ich ein kaputtes, nicht funktionstüchtiges Laufband zu Hause. Der Kundenservice wurde über Amazon auch informiert. Der Chat auf der Merach-Seite verläuft auch ins Leere. Ich hoffe, bald eine Antwort zu erhalten.

I wish I read the company’s reviews before ordering. I ordered NovaWalk W50 TrekPad with 12% auto incline on Jan 29th, it has been 2 weeks and I have received my order or even so much as an update on it. I’ve been calling and sending emails but to no avail. It’s a shame. I was really excited and looking forward to getting it. Just so the company knows this is a real review, my order # is 260797. PS: I ordered two items and only received one. Update: I did receive the item in February. I just wish the company would be upfront about their expected shipping/delivery date if an item is Out of Stock or back ordered; and also improve on their customer service.

The product was fine and easy to assemble. Would have liked a larger monitor. Customer service however could be improved. I was promised a 5% discount on my purchase, which means my credit card account should receive $34.75 CAN. (and not $10 as they indicated in one of their responses to my numerous enquires about the discount). Then they needed the link to my review to process the discount. I have sent my review twice now! I feel that I am being given the runaround. This is an easy request: give me the promised discount.

Dear Customer, We hope this message finds you well, and we apologize for the inconvenience. We would like to inform you that the product(s) in your order are currently out of stock or in pre-sale status, which has caused a delay in the shipment of your order. The estimated shipping date is now between January 19th and February 15th, and shipments will be processed in the order that orders were received. If you are willing to keep your order and wait patiently, we sincerely appreciate your understanding. No response is required to this email. Once the product becomes available, we will prioritize the shipment of your order based on the order sequence, and you will receive an email notification with the tracking number once it has shipped. If you have any further questions or concerns about your order, please feel free to reply to this email, and we will resolve it as soon as possible. Thank you for your patience and understanding. Best regards, MERACH Customer Service Team This is what I received from Merachfits, I’m giving an update but no apology as of yet. One because a good company would have notified their customer first if there was a delay. It would’ve taken a review to be notified. I have started the dispute from my HSA bank. So as for right now I still think this company is a scam. Until proven differently I will not apologize for the first review. I’ll keep you updated if they send me the product. I will reverse the dispute. Honestly I think I’m being pull along. Why wouldn’t you refund any customers if you are 2 months on back order. I received an email given be the option to change to the pink one since the black I ordered is on back order. I accepted but still no tracking number sent or no information on when I can expect my order. Will keep you posted. I will keep my word and apologize and change my rating once my order is received. UPDATE: Merachfits is not a scam after all! As stated in my other review that I would comeback and apologize to the company if indeed I received my order. I would like to apologize to Merachfits. The company is legit, I have updated my star from a 1 to a 3. This company did take a month and 2 days to deliver my order. After the site stated 5-7 business days. Item was on back order. I wasn’t informed until 3 weeks in and after I did a bad review. So hopefully customer service will get better with communicating with their customers. Haven’t tried it out. So hopefully it lives up to the TikTok hype.

Le gros point négatif, le service client. Mauvaise communication concernant la livraison du produit. 1 lien DHL dont le numéro de suivi est toujours resté inconnu et en statut " étiquette créé". Aucune réponse après 2 mails envoyés pour connaître l'état d'avancement de la livraison et si c'était normal que le numéro de suivi soit invalide. Pour finalement avoir une visite surprise du transporteur Geodis, sans être avertie, donc sans être présente pour le réceptionner. Heureusement à partir de ce jour j'ai pu avoir un vrai suivi avec une reprogrammation et livraison. Pendant tout ce temps, aucune nouvelle de Merach.

On December 26th I purchased a Vibration Plate! I have checked all the details of my order and everything is correct! The item was shipped out and returned to sender with no explanation as to why! I have reached out to Merach via email and phone with not contact nor response from them! I’m very disappointed because the reviews I seen on the plate I ordered seemed to be pretty good! Updated: I contacted them a final time and received a reply from Luis whom was able to get the item shipped out via fed ex and I received yesterday! Upped my stars only because he made sure to get the item to me! Having to reach out multiple times is not still ok!

Update July 22/26: I received the treadmill yesterday. It is a sturdy unit and has everything I was looking for. After putting my review on here Merach had reached out and said the unit was back ordered until the 17th and asked if I wanted to wait. I decided to wait since this was the unit I wanted after a lot of research. Merach should be more upfront on their website if a unit is back ordered and then people won’t feel like it is a scam. As other people have stated, I have also ordered a treadmill a week ago- money was taken off my credit card and no communication on when the item will be shipped or if it will be. I reached out to Merach directly and have received no response. I would not recommend ordering from Merach. Wish I had ordered a different unit off Amazon. I would have received it by now and would have recourse if anything went wrong.