Andrea P.
Non-existent after-sales service,
Non-existent after-sales service, defective product. They ask me for a video, which I send them to return the item and get a refund; they no longer respond to emails. I reported everything as soon as I received it. I have the right to return it within the initial 30 days!!! If so, it's a scam. I purchased a Merach R15 Pro on the official website. Order number #2347EU Serial number 20250300303.
Response from Merach USNov 11, 2025
We are very sorry to hear about your experience and sincerely apologize for the frustration and disappointment it caused. We understand how upsetting this must have been and truly regret that it did not meet your expectations. Thank you for taking the time to share your feedback with us. — Merach Customer Service Team



