Merach US Reviews | Read Customer Reviews of merachfit.com

Merach US Reviews | Read Customer Reviews of merachfit.com

Merach US reviews

Showing 149 reviews with 1 star · Clear filters

David
Nov 16, 2025
Keine Rückmeldung per email
Ich habe vor ca. zwei Wochen eine email an info(at)merachfit.de gesendet Bisher keine Antwort! Gibt es eine E-mail wo auch geantwortet wird?
Response from Merach USNov 17, 2025
Es tut uns sehr leid für die entstandenen Unannehmlichkeiten. Die E-Mail-Adresse [email protected] ist tatsächlich unsere korrekte Kundenservice-E-Mail. Wir haben unser System überprüft und festgestellt, dass wir auf Ihre E-Mail von vor zwei Wochen keine Antwort erhalten haben. Es ist sehr wahrscheinlich, dass unsere Antwort in Ihrem Spam-Ordner gelandet ist. Um Ihr Anliegen schnellstmöglich zu klären, bitten wir Sie, die E-Mail erneut an diese Adresse zu senden. Wir werden Ihre Anfrage dann priorisieren und Ihnen so schnell wie möglich weiterhelfen. Nochmals vielen Dank für Ihr Verständnis und Ihre Geduld. Wir freuen uns darauf, Ihnen schnell eine Lösung anzubieten. — MERACH-Kundendienstteam
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Checker
Nov 11, 2025
Merachfit Uk. What ever you do keep away from this company.
Merachfit Uk Merachfit Uk What ever you do keep away from this company. They don’t deserve one star either. Customer service is extremely hard to get hold of. They don't answer the phone. They don't return calls. They answer emails two weeks later, if you are lucky. I phoned four or five timess today regarding my seating issue and sent two emails. I purchased a rowing machine couple of months back, the seat has started to rock, I checked the bolts to see if they had come loose and all were tight but one bolt won't move and the head grip is going, poor quality bolts. Not worth purchasing this product if you have to put so much effort into chasing them up, without any contact.
Response from Merach USNov 12, 2025
We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused. We completely understand how disappointing it must be to have difficulty reaching our team. At the moment, we’re unable to locate your email or order details. Could you please contact us directly at [email protected] ? Once we receive your message, we’ll make sure your issue is prioritized and resolved as soon as possible. Thank you for your patience and understanding. — Merach Customer Service Team
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Lucija Z.
Nov 8, 2025
Nothing cause i didn’t got it yet
I placed this order a little over a month ago and the package still hasn't arrived, I haven't received any notification, nor has the package arrived at all, and it says it will arrive in 28 days, but I don't have it and I don't have anyone to contact and ask what's wrong with my package, where is it? It was ordered in September and now it’s November and the package still hasn’t arrived. I’m trying in every way to get in touch with someone, but no one does anything. Either i will receive the package i ordered or give me my money back.
Response from Merach USNov 10, 2025
We’re very sorry to hear about your experience and understand how frustrating it must be to wait for your order without receiving any updates. We truly appreciate your patience. After checking your details, we noticed that your order was placed from Croatia (HR). Please note that our EU website (https://merachfit.eu ) does not ship to Croatia, and we only ship to the countries listed here: Shipping Countries . It’s possible that your order was placed through a fraudulent website pretending to be Merach. To ensure your safety and to help us investigate, please contact us with the website you used at our official email: [email protected] . We sincerely apologize for any inconvenience this situation may have caused and thank you for bringing it to our attention.
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Christian W.
Oct 28, 2025
Unseriöse Firma mit 1zu1 kopierten…
Unseriöse Firma mit 1zu1 kopierten Geräten!!!! Vorsicht , auch wenn nur der halbe Preis. Kommunikation mit der Firma unmöglich . EIn Roboter kann nicht einmal die simpelsten Fragen beantworten. Ich empfehle diese Firma komplett zu ignorieren. Sie beschädigen damit alle originalen Hersteller, auch hier in Deutschland. Einfach nur ignorieren. Die zerstören hier unsere Wirtschaft!! MIT Kopien von Geräten, an denen sie garnichts selbst entwickelt haben!!!!!!!!
Response from Merach USNov 6, 2025
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns aufrichtig leid zu hören, dass Sie eine so negative Erfahrung gemacht haben. Das entspricht selbstverständlich nicht dem Service- und Qualitätsstandard, den wir unseren Kundinnen und Kunden bieten möchten. Ich möchte gern einige Punkte klären und Ihnen gleichzeitig meine Unterstützung anbieten: • Unsere Produkte werden eigenständig entwickelt und entsprechen den geltenden Qualitäts- und Sicherheitsstandards. Wir verstehen jedoch, dass Missverständnisse entstehen können, und möchten Ihnen gerne alle technischen Fragen transparent beantworten. • Es tut uns sehr leid, wenn die Kommunikation für Sie frustrierend war. Unser Ziel ist es, jederzeit erreichbar zu sein und hilfreiche Antworten zu geben. Wenn etwas dabei schiefgelaufen ist, entschuldigen wir uns ausdrücklich dafür. Bitte geben Sie uns eine weitere Chance. Kontaktieren Sie unsere After-Sales-E-Mail-Adresse, und wir werden Ihr Anliegen so schnell wie möglich lösen.
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Shereia H.
Oct 19, 2025
⭐ 1 Star Review for Merach
⭐ 1 Star Review for Merach, i would give them none if I could!!!! I placed an order with Merach and have had a terrible experience. It’s been over two weeks since I paid, and I still haven’t received my product. After contacting Evri, I was told to go back to Merach, but Merach keeps passing me between them and Evri with no resolution. This is completely unacceptable — they’ve taken my money and provided no support or solution. I needed the product urgently before my holiday, but Merach has made no effort to resolve the issue or even communicate properly. Do not buy from Merach. They take your money and don’t seem to care about their customers.
Response from Merach USNov 6, 2025
Thank you for taking the time to share your feedback, and we are truly sorry for the frustration and inconvenience you’ve experienced. Waiting over two weeks without receiving your order—especially when you needed it urgently—is absolutely unacceptable, and we sincerely apologize for the poor experience. We also apologize for the back-and-forth between us and Evri. This should never have happened, and we take full responsibility for resolving this issue quickly and clearly. Please give us another chance. Contact our after-sales email address, and we shall resolve your issue as soon as possible
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Tina P.
Oct 16, 2025
Stop working after 3mouth no one gets…
Stop working after 3mouth no one gets back to you after so many emails would knot order thing.Had a message saying 21 days guarantee that a joke
Response from Merach USNov 6, 2025
Thank you for reaching out, and we are truly sorry to hear about your experience. Your product stopping working after three months and not receiving a response despite multiple emails is completely unacceptable. We sincerely apologize for the frustration and inconvenience this has caused. Please give us another chance. Contact our after-sales email address, and we shall resolve your issue as soon as possible
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Emma H.
Oct 14, 2025
SCAM COMPANY
Ordered the squat machine on 15th September as I had seen it advertised on Instagram. I have not heard anything about where my order is or if its even been shipped. Have emailed 5 times now chasing an update and have had no response. I am now thinking this is a scam company and I probably won't see this product or see my money ever again. Avoid ordering anything from this company.
Response from Merach USNov 6, 2025
We are very sorry to hear about the difficulties you have experienced and sincerely apologise for the lack of communication regarding your order. Please be assured that we are a legitimate company, and we take your concerns very seriously. I have immediately escalated your case to our shipping team to investigate the status of your order placed on 15th September. Please give us another chance. Contact our after-sales email address, and we shall resolve your issue as soon as possible
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Anna C.
Oct 14, 2025
Questa azienda è terribile
Questa azienda è terribile, Ho ordinato una pedana vibrante che funziona male. Ho contattato il servizio clienti molte volte. Mi hanno sempre preso in giro dicendo che avrebbero spedito una nuova pedana ma non l'hanno mai fatto. Mi hanno fatto decorrere i termini per il reclamo a paypal. Non comprate assolutamente
Response from Merach USNov 6, 2025
Siamo davvero dispiaciuti di apprendere della tua esperienza e ci scusiamo sinceramente per gli inconvenienti riscontrati con la tua pedana vibrante. Comprendiamo quanto possa essere frustrante non ricevere aggiornamenti chiari sul tuo ordine. Vorremmo rassicurarti che il nostro obiettivo è risolvere questo problema. Ti chiediamo gentilmente di darci un’ulteriore possibilità e di contattare il nostro servizio post-vendita all’indirizzo [email protected]. Non appena riceveremo il tuo messaggio, faremo il possibile per risolvere la situazione nel più breve tempo possibile, sia tramite la spedizione di un nuovo prodotto sia con il rimborso completo, se necessario. Ci scusiamo nuovamente per la mancanza di comunicazione e per l’inconveniente arrecato. Ti assicuriamo che faremo tutto il possibile per assisterti al meglio.
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