Merach USReviews of merachfit.com

They were thorough and responsive. As soon as they verified that the unit was defective, they sent a new one. It arrived before they said it would and it works perfectly now. Overall a great experience.

After not receiving the package for several weeks, I decided to track it, and Amazon had sent it back to the company. I reached out to their support line and let them know what happened and send them pictures of the tracking of the package. They interned sent it right back when they received it and it took less than a week to get it so I was very happy for the quick response and forgetting the package. Their service was amazing..

Ease of purchasing...speed of shipping...overall, a pleasant experience buying from the company!

Après avoir téléchargé l’application afin d’utiliser mon rameur R14 au mieux, avec les vidéos et les entraînements, j’avais opté pour la version Pro, pour une somme relativement conséquente. Malheureusement, elle ne m’avait pas apporté ce que je recherchais exactement. Le SAV, en plus de m’avoir guidé tout au long de mes explications sur l’utilisation de cette application, a pleinement pris en considération ma demande et m’a donné les liens pour un remboursement. J’ai été entièrement remboursé. c’est tellement rare que ça vaut le coup de le souligner. Merci infiniment à la personne qui a géré mon dossier et ma demande. Pour nous consommateurs, juste derrière un achat, c’est le SAV qui compte le plus. De ce côté, MERACH fait fort.

Customer service was excellent very friendly and helped me resolve my return

We had a problem with the machine while putting it together that made it impossible to be used. The main frame piece was bent inwards so the slide rail was not able to attach to the main frame. Customer service support was exceptionally excellent in working with us to help resolve the issue. It was clear that the unit needed to be replaced and the company did so quickly and with no hassle! Very happy with the outcome and expedited process in helping resolve the problem. I wouldn’t hesitate to order from them again.

I like my vibration plate, really helpful for cooling down after a workout. Had an issue with shipping and I communicated that with customer service and they responded and reshipped my package and I received the replacement in 2-3 days . They are communicative and are all about making things easier for their customers. Recommend this company and their vibration plate.❤️❤️❤️

I had a problem with my order due to a small computer glitch. They were easy to contact and they were extremely helpful in rectifying the problem. I have products from them, and they are great products. I definitely recommend them, not only because of their great products but because of their great customer service.