customer
No protections for customer
Did not realize until after the rating we received that our catsitter had issues with our directions and our cats. We gave clear instructions regarding responsibilities (making sure cupboards were secure, feed the cats in the AM daily and scoop litter for flushing) and was accused of being unclear and accusatory. She left one of the cupboards open after her feeding and the cats went into the cupboard and ate all the treats (we warned her of this). When we reminded her again to make sure the cupboards were secure she indicated that she felt blamed when in reality we wanted to insure there wasn't a mess. Despite all this, we gave her a good rating since everything was taken care of in the end. However in anticipation of receiving a bad rating our cat sitter decided to rate us poorly. After receiving a poor rating and asking for clarification on what we could have done to be more clear in our instructions since we plan on using the service again and we received no reply. I would suggest a better screening and arbitration process.
Response from MeowtelJun 28, 2018
We're extremely sorry to hear about your less than purrfect experience and want to know how we can improve. Would you mind sending us an email at [email protected] so we can gather additional information about this reservation?



