Kayla H.
Terrible
Terrible. I am not even fully subscribed and this is junk. It freezes to the point that it crashes my entire computer and leaves it frozen. I couldnt even imagine using this back to back with a client. It is beyond terrible im so mad I even tried this out because my laptop is currently beyond frozen that I cant even power it down
Response from MentalycMar 31, 2026
We’re really sorry to hear about your experience - that sounds incredibly frustrating, especially if it affected your device performance. What you’ve described is not something we expect from Mentalyc, and we’d really like to investigate this urgently. In some cases, issues like freezing or crashes can be related to device/browser setup, but we want to make sure we fully understand what happened on your end. If you’re open to it, please reach out to us at [email protected] - we’ll prioritize your case and work with you directly to resolve this as quickly as possible. Thank you for raising this - we take feedback like this seriously and use it to improve both stability and user experience. — The Mentalyc Team