Andrew
Just a few minor tweaks would make this a 5-Star company...
I have enjoyed doing business with Men's Direct and they are my retailer of choice for grooming products, but I do wish they would make some minor improvements that would make the experience top notch. First, let me comment on the good: regular prices are fair (about the same as all others), sales are pretty good and offered frequently (that's what draws me in), and free shipping is great and not difficult to qualify. Now for the needs improvement stuff: 1.) Promotions offered by manufacturers rarely change, so you hardly get to try anything you haven't tried before; 2.) Free samples - It's always the same samples over and over, and some of them aren't even worth trying (like Billy Jealousy shave gel...and I swear they will give me 2 of those every time!); 3.) Clearance - Clearance items never seem to change and nothing awesome is ever deeply discounted; Web Site - Web site is okay for the most part, and functions fine...it could be enhanced and easier to compare similar products. Sometimes the names make you wonder if product a is similar to product b??? Men's Direct should help us poor guys out with stuff like that...they are the experts. Also, items that are out of stock are not always accurate.


