Men's DirectReviews of mensdirect.com

I placed my order online. I received an email confirming my purchase. I received nothing. Months went by and I started calling the company. I always got the recorded answer and chose different places to go in the hopes of actually speaking to a person, live. I left messages and never heard back from anyone. I received an email asking how I liked my purchase. I called the President who sent the email and had to leave a message for him that I had not gotten my purchase. Still no reply. I called several times and sometimes left messages. I never spoke to anyone and no one ever called me back. I finally was messaged through email that my product had shipped and several days later I actually received it. I will never order from this company again and will post on FB to make sure no one else does either.

I live in Brisbane Australia. I ordered and paid for an item from Mens Direct. The understanding was that as they don't ship internationally, I was to collect it from a hotel in Key West during my vacation to the US. When we arrived it was not there. We hastily arranged for it to be delivered to our last opportunity, a hotel in Miami. When we arrived it was not there. I have sent a series of emails, trying to arrange for me to receive my order, but they haven't replied. I am P***ed Off! I offered to pay for additional freight to get it to Australia. With still nothing heard from them, my only resort is to shame them into communicating by telling my story on social media..

Worst experience! Very unhappy paid extra money for two day delivery and it's been a week and haven't received anything and asked to get my money back and only got half of my money ! Need my other 25 dollars! I WOULD RATE WITH 0 STARS!

I will never order from here again!Placed order and 9days so far and still no product received.Suppose to be here on 10th day,just not acceptable.I am sure you charged my card right away,but took your sweetass time to ship.

I ordered on July 20th, I got shipping notice that the items were shiped on july 21 via DHL. The tracking number was not valid. When I called customer support on July 28, I was told that item had shipped via FedEx Smartpost. He tracked it and said it was out for delivery. Still don't have it. I will not offset from them again.

I ordered two items that were supposed to be in stock. Turns out that I did not receive a confirmation with the tracking number but until I called them. Customer service representative said they didn't provide one because they didn't have one item in stock. So, in a few words... terrible service! I won't shop from this people again.

I ordered 5 or 6 items, and when I placed the order the website indicated that they were all in stock. A day or two later I received an email that 2 items were on backorder, and that the complete order would not ship until all the items were in stock. Normally, that would have been fine, but I was traveling out of the country, and needed delivery when it was originally promised. It was doubly frustrating when I sent an email with no response received. Overall, it felt a bit like a bait and switch as had I known up front that some items were on backorder I would have gone to another site to be sure I received delivery when I needed it.