Men's DirectReviews of mensdirect.com

Nice products, but are they still in business? Despite numerous emails and a letter to the owners, a promised bonus product has never been delivered, nor a possible breach of their credit card safeguards addressed. Very disappointed in their lack of response.

I ordered a Parker safety razor and some shaving accessories as a birthday present for my brother. I paid extra on shipping to ensure that it would arrive in time. It did not. I ordered the products on Sept. 15th and received confirmation from Men's Direct the same day. Three days later on the 18th i emailed them to ask for a tracking #.......nothing. Next day I emailed a different address for the seller that I found on my PayPal confirmation....nothing. Then on the 23rd I emailed them to notify them that if I had not heard from them in the next 24 hours, I would be reversing the transaction...after that I filed a claim with PayPal and the next day I got an email from Men's Direct customer service saying that they were sorry for the delay but the Parker razor was supposed to be the last one in stock but for some reason they were out of them and that they had tried to contact me with no success of reaching me. Not only did they have my email and phone #, but they also could have had PayPal assist in getting a hold of me. I received no emails or calls from them prior to filing my dispute with PayPal. In the end, they sent me the rest of my order, refunded me the amount of the razor that was "out of stock" and I took my business elsewhere for purchasing another safety razor.

I purchased a chrome razor/brush stand. When it arrived, the holder for the razor was angled down so that the razor would immediately fall out after being placed in the holder. I attempted to bend it to angle it up to hold the razor in, which was admittedly a mistake, and broke the holder off.

I had a relatively bad experience with this store. I placed an order and a week and a half later I had to reach out to check the status to find out half of my items were not in stock and or no longer carried. Then they shipped what was in stock and took a week and a half to arrive. I had to call customer service twice on this purchase so that right there is a no return experience for me.