memorygram.comReviews of memorygram.com

I found Memorygram to be very responsive when i had questions or needed technical assistance. Their finished product is very nice...i am pleased. There were times i could nit get things to work right and other times i was frustrated with how they worked, e.g photo arrangements and limitations, font size, etc. But overall very pleased

I liked getting the questions on a timely schedule and I would look at them carefully, Many of the questions seemed to be about my teenage and younger years. I would have liked more questions that were about my later years in life, I kept thing the questions would be of a more mature time as we worked through the questions but it pretty much stayed the same.

UPDATE: - After posting my original 1* rating, I am editing my Review. I received a phone call from one of the Founders (Paul) who was able to resolve my problems withing 10 minutes. He provided some addtional information and offered an addtional copy of the book as an apology for the trouble. I appreciate his time and effort and do think this is a wonderful product. The company may need a little additional training for the Customer Service staff, however. Overall, I would recommend this to others and believe my experience was an anomaly. Edited Original Post - I received this as a Mother's Day gift a few weeks ago. I logged in the first week and devoted over 6 hours over a period of 3 days in writing the first story, then my account disappeared. All of my profile information, the pending questions my children set up for me to respond to and my completed story. I've contacted Customer Service by email 4 different times. The first 2 times I recieved comments saying they were "escalating" or they will provide a "full accounting". They give the impression of being AI generated responses. The next 2 emails have gone unanswered. Multiple calls have reached a busy signal and one went through to a voicemail who is identified as "This Google Subscriber" (not even an identification of the company). The rest of the Original Review has been removed due to the extraordinary efforts to resolve my issue.

I tried to order the service. It is the only one I found that is located in the US,and I liked their offerings. But I had trouble with the final step. I emailed and got an answer, but still couldn't get it to work. I emailed them later outlining the problem and asked for a refund. I promptly received an apology and refund. I was so impressed with their quick action. I will definitely use this company again.

My wife and I each received a Memory Gram from our grandchildren this past Christmas. It has been a wonderful experience to recall significant times in our lives to share with the family. I may be writing too much as I understand there is a limit of 450 pages. I am not sure how to judge how many questions I can answer. The option of adding four photos per story is also a great idea. The questions do not have to be mine. If I prefer a different question or story, I am free to be creative. I can’t wait to see my copy next Christmas!

The book looks great however there are several blank pages throughout the book , not sure why but not a big deal! Deducting a star only because it was a little frustrating to have to go back to the home page to edit each individual page and make changes (when final editing took place) …. each time I left, I lost all of the edits I made on the outer cover of the book and I would have to redo the title of the book, the picture, etc. each time I had to edit mistakes which was probably 15-20 times 😞…. it also would’ve been nice to actually flip the pages and see how the pages would look in the book. I would’ve done things a little differently if I could’ve seen how it would look in the printed book but it doesn’t allow you to do that on the website.

Memorygram has allowed me and my 89.5 year young dad to write his memoir at his pace! My dad is enjoying writing his book (something he's always wanted to do) with his oldest daughter and son. We have had a few setbacks with illness, losses, and Covid as some others have too. I like that there has been no pressure to finish our book by a certain time!!! My dad has needed more time. He has Dementia now and some days he just isn't ready to think about the past. I really like that there is NO pressure to finish by a certain date. Dad and I will complete his book in 2024 before his 90th birthday!