memorygram.comReviews of memorygram.com

Response from memorygram.comFeb 3, 2026

We take customer experience seriously, and we want to make things right when something falls short. That said, we are currently unable to locate any order, account, or support record that matches the name shown here (“Anonymous thank you”) or this experience based on the information provided in the review. Because we could not verify that this review is connected to a real customer interaction, we asked Trustpilot to validate the reviewer and request additional details so we could investigate. Trustpilot was unable to obtain enough information to confirm the reviewer’s identity or connect the review to a verified purchase, but the review remains live. We have also formally requested that Trustpilot remove the review due to the lack of verifiable customer details. If you are a real customer and would like us to look into this immediately, please reach out to our support team from the email address used at checkout, or include your order number, and we will review the notes and account history right away.

Response from memorygram.comJan 21, 2026

We take feedback seriously, which is why we want to add important context here. This reviewer has posted two separate negative reviews, months apart, under the same name. Despite extensive internal investigation, we have been unable to identify any corresponding customer account, order, support ticket, or communication associated with these claims. We have also made multiple attempts to reach out directly to resolve the issues described and received no response. We formally asked Trustpilot to verify that these reviews were based on a genuine customer experience. Unfortunately, Trustpilot declined to require verification or supporting evidence. As a result, we are unable to validate whether these reviews reflect real use of our product. For clarity to readers: Any duplicate orders caused by checkout errors are immediately refunded by our support team. Blank pages, storyteller defaults, and layout mismatches described here are not known behaviors of our current system and would be resolvable in minutes if reported to us. We provide hands-on support for formatting, storyteller setup, and photo placement, and thousands of families successfully complete books every year with our assistance. We remain open to resolving this if the reviewer is willing to contact us directly at [email protected] with order details. Until then, we believe it is fair for readers to know that these claims could not be substantiated despite our efforts and Trustpilot’s review process did not require proof. We encourage prospective customers to review verified customer experiences, reach out to our team with questions, or request a walkthrough before purchasing. We are always happy to help. — The Memorygram Team

Response from memorygram.comOct 14, 2025

Hi Pam. This is Peter from the customer support team. We would love to help solve this for you. Please contact us at (512) 655-3835 at your earliest convenience and we will get this fixed.

Response from memorygram.comJun 1, 2025

Hi Heidi — I hope you're well. We reviewed our order history, user list, and customer support records but couldn’t find an account or email associated with your name. If this feedback is based on an experience with Memorygram, we’d truly appreciate if you could reply to any customer service communication so we can provide the prompt, thoughtful support every customer deserves.

Response from memorygram.comFeb 12, 2025

We’re sorry to hear that you were disappointed with the final print of your book. Memorygram follows a DIY process, meaning all edits and formatting are completed by the user before submitting the final draft for printing. We understand how frustrating this must be, and we’d love to help you correct the order and print the book exactly as you intended. Please reach out to us at [email protected], and we’d be happy to guide you through fixing the layout and ensuring your book is printed the way you want. Thank you, Memorygram Support Team

Response from memorygram.comFeb 12, 2025

We’re truly sorry to hear about your frustrating experience. We completely understand how important it is for our platform to be user-friendly, and we regret any difficulties you faced with logging in and managing your accounts. Regarding the scheduling of questions, we appreciate your feedback and are always working on ways to improve the platform’s functionality. We want to ensure that every customer has the best possible experience, and we’d love the opportunity to assist you further. If you’re still experiencing any issues or would like help organizing your questions, please reach out to us at [email protected]—we’d be happy to walk you through any features and ensure you’re able to make the most of your purchase. Thank you, Memorygram Support Team

Response from memorygram.comMay 3, 2025

Thank you so much for your feedback. We’re truly sorry for the initial hiccups and completely understand how frustrating it must have been—especially with such a meaningful project for your granddaughters’ first birthday. We’re very glad we were able to connect with you directly and resolve everything to your satisfaction. We’ve also noted and appreciate that you kindly removed your BBB complaint after we worked together to fix the issue. It means a lot to us, and we’re grateful for the chance to make things right. If you ever need help with additional orders or have any other questions in the future, please don’t hesitate to reach out—we’re always here to support you. Warm regards, The Memorygram Team

Response from memorygram.comMay 3, 2025

We’re so sorry to hear about your experience, and we truly understand how frustrating this must have been after all the time and effort your father put into writing his story. To clarify: if a printed book was included with your original gift purchase, there is no need to pay again—your book credit should still be available, even after the subscription expires. It sounds like the system may not have applied the credit at checkout, which can usually be fixed by selecting the “Apply Credit” option during the ordering process. We’d love to help resolve this for you. Please reach out to us at [email protected] with your order number, and we’ll make sure your book gets submitted for printing right away. Our team is here to make this right and ensure your father’s story is preserved just as intended. Warm regards, The Memorygram Team