MemoryCherishReviews of memorycherish.com

All I needed was a photo enlarged no damage or restoration work. I was sent a blurry photo and when I reached out to get a resolution, they stated I was sent the proof for approval. Yes and the proof was an 1\8"x1\8 cameo that appeared clear as it was imbedded in an e-mail not an attachment. I did asked to retouch the color, which they did and sent another view. Again the image was clear. Then I received my prints and oh my god, I was so upset! I tried to contact them right away. I was told I could re-purchase the original enlargement order of $67.00 and that they would give me 10% off the new order as a courtesy that they would not charge the additional retouching fee.(I did not have any retouching done) The rep stated because I approved the proof I would not get a refund nor would they send me a clear photo at no charge. I offered to return the blurry as proof of the terrible item, I also sent the attachments in my emails with the photos side by side. I get the same canned responses. “That after consulting the artist” the photo now cannot be enlarged. This was what I paid to have done, and how did the first two proofs come to me as clear? Why was I not contacted if this were the case? Wish I had seen the reviews of this company before I paid a crazy amount to just enlarge a photo. I took the same photo to Walgreens pharmacy and did it myself for $15.00 with no issue. Shameful!!! Not realizing I tried to use this company in 2020. I had an unsuccessful experience that time also. Although I did receive my money back but it came with no contact no explanation just the refund was issued. This time it was a gift for my husband of his childhood home. After losing both parents, I hoped this would be the greatest gift I could give him. Not such a stressful experience!!!!

We placed an order on 10/10/23, stating we wanted the restored photo for a funeral booklet. The photo sent back to us was of another family. We tried again. The funeral was Monday , 2 days ago, and we still don’t have the photo. The only concession by this company was to offer 10% off another job!! I would never recommend them to anybody, regardless of what the finished product looks like, if and when it ever arrives. 25/10/23….. photo arrived at a house in the next street. Luckily they were kind enough to track me down!

I lost a very important childhood photo of my husband and his mother, so I submitted a digital photo taken of the photo for restoration. I was hoping to make a negative situation even better; with a high quality restored photo that we could display. I wish I was able to display the restored image, however I’ve never received a restored image. I placed this order with a 24 hour turn around time upcharge. Photo was supposed to be delivered on Monday, June 26. No photo, emails to support have been ignored. I’ve filed a claim with Paypal. Update: They did respond to my email/send photo/etc AFTER I posted my original review. They also disputed my original review, but everyone should know my expwriwnce!

**I did get a refund (mentioned at the end) it took over a month. Alot of back and fourth. I thank the founder for this, I did end up hearing back from him and he spoke with the Customer Service Team, which then sent the refund. While in the end it was resolved, it shouldnt have taken all the effort and stress it did for me to get it done. Customer service stayed friendly, but throughout the process I wasnt heard and it felt as if their responses were automated. Therefore my emails felt overlooked and my concerns not important. Even when it came to my photos being restored. Overall, I didnt find it to be worth the money or time, sadly. Hopefully if you try this serivce, you find your experience to be better than mine. ---------- I ordered my photos around June 14, 2023. I sent multiples for review before purchasing to make sure that they could be restored. They told me they could fix them "perfectly" so after speaking about what I was looking for and expecting and feeling reassured by them -- I spent $320! When I got my grandfather's military photos back I was so disappointed. The pictures were everything I asked them NOT to do, not exaggerating. So I requested revision, as they offer, and was told it'd be "24-72hours". I have proof that they didnt make that timeframe. Which, by law, they should have to refund me due to that. 🤔 They also didn't respond to any of my messages for just over 4 days. Which was scary. The results of the pictures they sent created this doubt and concern, so when they stopped replying, I got worried. When I finally got my revisions. They also were disappointing. Their site says things like: "love us or money back, guaranteed" "100% money back" all over it. But when I requested one, they denied me and told me to request another revision (Apparently I have to do at least up to 5 revision before a refund) Being they missed their deadline, I missed my personal deadline, their site creating a false image of capabilities, them LYING and saying they sent my revisions on time (remember tho, I have proof: I have the actual time they uploaded them for viewing thanks to Google) all the factors should qualify for a refund. BUT IT GETS CRAZIER. SO, again after emailing back and fourth and them basically saying the same "automated" responses, I said sure to a second revision- they accept & then ....... they tell me this, "he (the head artist) determined that we cannot further improve the quality of the restoration" ... ...... okay? If you recall, I sent the pictures in prior and they told me they could "perfectly" before I purchased. So I requested a refund once more and thanked them for their efforts. This was their response: "The restoration artist tried to work on the photo but explained that unfortunately the photo was too damaged to be restored further" & then this "I would love to make it right for you and am happy to offer you to send us a different photo in reply to this email and we will restore it instead" To which I passed on, obviously, and requested a refund again...but still haven't heard back at this point. I have no other photos I want done. I wanted those done. You changed his facial features, did exactly what I specifically asked not done, missed your timeframe, mislead me, don't respond to my emails (told me its bc of the holiday...it's June/July tho?), you lied about getting them to me on time, MEMORYCHERISH by SAPCOI LTD isn't capable of what their site claims. I'm still trying to get this solved, well over a month later. ***EDIT I did reach out the founder and received back an email that he will look into it and get back with me on Monday & we will get it sorted. So we will see. I'll update it come then. ****EDIT Memorycherish has requested more information about my review. Sent them my order # and email. Wanted to add the email I got on July 13th: "As you may be aware, our Refund Policy clearly states that we will ensure that your order is delivered to your exact specifications. However, if we have spent all available resources and are still unable to improve the results, we will qualify the order for a refund." Then what they sent July 21: "Unfortunately, after over 5 hours of the artist trying everything possible to improve the results, he determined that we cannot further improve the quality of the restoration" Asked for a refund. They replied that I could upload another photo. I asked again, and haven't heard back in 2 days. Which is why I reached out to the founder instead. According to his words, I will hear from him today about the issue and we will see what he says then. ***EDIT I did just receive a refund back. I haven't heard from the founder yet, but I am assuming he may have played a part. Glad this situation is over.

I filled out the form for a photo restoration yesterday and submitted payment via PayPal who sent me a receipt at 12:37pm. I never got a confirmation from Cherish. I spoke to the chat agent several times and per her advice sent a note to customer support along with the transaction ID…no response. I again texted with chat agent who said she was escalating to support team…no response. My sister recently died. This was supposed to be something to help me/others through this difficult time. Instead, it has created a lot of stress. Please help.

I just payed to have a photo restored. Payment was taken out if my bank. Have received several emails asking me for more money. Have replyed to every Email with proof i have payed the payment in full. With no reply other then request for More money.. i believe this is a scam. No other way of contacting this company. Every attempt is met with a new demand for payment.. Was so excited to have my photo restored. I have also giving proof of payment. But still just a new email comes asking for paymeny.. Not Happy.

I'm very concerned that MemoryCherish… I'm very concerned that MemoryCherish advertises 3-5 day turnaround. I placed and paid for a 4x6 restoration for $72.00 on 2/8/23. They charged me immediately. Two weeks later when I hadn't received the restoration or a reply to my inquiry I wrote to cancel. No reply What's up with this company? They don't even have a phone number you can call! No reputable!

Oh how the mood swiftly turned with this company. The customer service and response time was brilliant whilst I ensured they could actually do the job they advertised they could do. Before paying I send photos and a description asking if this was possible. Absolutely they said!!! We can restore this "perfectly" so I pay....I get them back 2 days later....what an absolute joke we look like aliens in the image. Totally warped ans filtered beyond recognition. Which I might add I highlighted was exaty what I did not want to happen as I have this technology at home and can make a pigs ear out of it myself hence the need for a "professional". I complained and they said we can redo it and to send more photos as facial references...so I did. I'm still waiting over 2 weeks later despite saying 72 hours. And They are not responding to my emails, and have not delivered the service or returned my money. I am now raising a dispute with PayPal and contacting the ombudsman for online retail services. It may not be alot of money for some people but to me that was alot and I have been left with no gift and no excess funds to buy a new one. Don't waste your time or money. I am so upset and stressed by this.