MeMDReviews of memd.me

Response from MeMDApr 23, 2020

Hello, We appreciate you taking the time to voice your concerns about the service you received. We aim to consistently deliver a top-notch patient experience while providing a service to speak with a board-certified medical professional in the comfort of your own home. Given the opportunity, we'd like to review your case. Please email us at [email protected] so a manager can follow-up with you. Thank you, we look forward to hearing from you.

Response from MeMDMar 10, 2020

Hello Carrie, We apologize if our service did not meet your expectations, and appreciate your taking the time to share your feedback. We aim to consistently deliver a top-notch patient experience while providing convenient access to safe and quality care. Our providers are able to prescribe antibiotics when deemed medically necessary, but as stated in our prescription policy, all medications are written at the discretion of the provider you speak with. Given the opportunity, we'd like to learn more. Please email us at [email protected] so that a manager can look into the details of your case.

Response from MeMDMar 10, 2020

Hello Carol, We appreciate you taking the time to voice your concerns about the service you received. We aim to consistently deliver a top-notch patient experience while providing a service to speak with a medical professional with ease and the comfort of your own home. We sincerely apologize that we did not meet your expectations. Given the opportunity, we'd like to review your case. Please email us at [email protected] so a manager can follow-up with you. Thank you, we look forward to hearing from you.

Response from MeMDMar 4, 2020

Hello Michelle, We appreciate you taking the time to voice your concerns about the service you received. We sincerely apologize that we did not meet your expectations. We aim to consistently deliver a top-notch patient experience while providing convenient access to safe and quality care. Given the opportunity, we'd like to review your case. Please email us at [email protected] so a manager can follow-up with you. Thank you, we look forward to hearing from you.

Response from MeMDFeb 11, 2020

Hello Denzil, We appreciate you taking the time to voice your concerns about the service you received. We sincerely apologize that we did not meet your expectations. We want to assure you that we take these concerns very seriously, and this is not the member/patient experience we strive for. Given the opportunity, we'd like to review your case. Please email us at [email protected] so a manager can follow-up with you. Thank you, we look forward to hearing from you.

Response from MeMDFeb 10, 2020

Hello Michael, We appreciate you taking the time to voice your concerns about the service you received. We sincerely apologize that we did not meet your expectations. We want to assure you that we take these concerns very seriously, and this is not the member/patient experience we strive for. Given the opportunity, we'd like to review your case. Please email us at [email protected] so a manager can follow-up with you. Thank you, we look forward to hearing from you.

Response from MeMDFeb 10, 2020

Hello Dan, We apologize if our service did not meet your expectations, and appreciate you taking the time to share your feedback. We aim to consistently deliver a top-notch patient experience while providing convenient access to safe and quality care. Given the opportunity, we'd like to learn more. Please email us at [email protected] so that a manager can look into the details of your case.

Response from MeMDJan 28, 2020

Hello Nana, We appreciate you taking the time to voice your concerns about the service you received. We sincerely apologize that we did not meet your expectations. Typically, if a provider deems them medically necessary, prescriptions are sent over immediately after the consultation is finished and the patient is able to pick it up at their local pharmacy within an hour. Given the opportunity, we'd like to review your case. Please email us at [email protected] so a manager can follow-up with you. Thank you, we look forward to hearing from you.