Psychic R.
Talked to customer service before hand
Talked to customer service before hand, they answered all my questions and told me everything should be fine and the meds I needed was not a controlled substance and to go ahead and make the appointment. I preceded to do so. The "doctor" who I spoke with didn't even want to listen to what I had to say, the call lasted less than 2 minutes, I couldn't understand him very well because of his accent, but I'm out $67 just for him to tell me to go to urgent care or the ER, when it wasn't even an emergency, it was just meds to get me though a month was all I was asking for but nope. The people are MeMD do NOT care about you. Save your money, and please don't spend anything on this app. They also lied to me, I used their service before when I had gap insurgence, they gave me a new meds and I came back and asked for a refill no problem, I come back again with no insurance (have to wait until enrollment period) and I'm treated like crap. Trust me and do NOT spend your money here, I'm out $67 but if you listen to me you won't be. Also the man I spoke with I don't even think was a licensed professional the way he acted, doctors are suppose to help take care of you & have wonderful bedside manner. Not the man I spoke with. I will never use your app again, you need to be shut down because it looks like a scam. Paid $67 for a less than 2 min phone call, just to be told to go to the urgent care when its not an emergency. What a joke this place is.
Response from MeMDSep 14, 2020
Hello, We appreciate you taking the time to voice your concerns about the service you received. We aim to consistently deliver a top-notch patient experience while providing a service to speak with a medical professional with ease and the comfort of your own home. MeMD does not guarantee prescriptions as all medications are prescribed at the discretion of the medical provider based on the treatment plan they have recommended and deemed medically appropriate. Please check out our Prescription Policy on our website here: https://www.memd.net/prescription-policy. Given the opportunity, we'd like to review your case. Please email us at [email protected] so a manager can follow-up with you. Thank you, we look forward to hearing from you.