Nathan S.
MemberPress Review
MemberPress bills itself as The “All-In-One” Membership Plugin for WordPress MemberPress will help you build astounding WordPress membership sites, accept credit cards securely, control who sees your content and sell digital downloads ... all without the difficult setup. This statement comes off of the MemberPress front page. Other things they said they offered with the membership we bought: * Advanced Paywall Options * Full Subscription Management * Full Transaction Management Here's the reality. * Poorly written tutorials that were difficult to follow * Poor support. Sometimes I had to wait for 4 days to get a response. * The software was not easy to use. * They have several options for credit cards, PayPal (3 options), Stripe and pay by check. *The reality.* None of the PayPal integrations worked. I spent 10 hours going back and forth with PayPal and MemberPress and all of the integrations failed. * I installed Stripe and according to the software, the installation was perfect. The first and only time it was used, it failed. * The affiliate program was not automated, as we were led to believe. The manual setup was a deal breaker. * When we asked for a refund, despite all of the problems, they stated that we went outside of the refund time and refused to refund the money. +++ In my opinion, this is fraud. Whatever you do, don't buy this software. The company IS NOT trustworthy.
Response from MemberPressJul 3, 2020
Dear Mr. Segal, While we will always find it difficult to receive negative feedback, we consider it an opportunity to grow as a company and improve our product and services. So, we offer our sincere thanks to you for providing us and the Trustpilot community with your honest thoughts and concerns. We hope that the correspondence you received from our support team has helped to clear up any confusion around the product’s features and benefits. We also hope the refund for your purchase has resolved any negative feelings you may have had in regard to your experience with MemberPress. We do hope for the opportunity to serve your membership website needs in the future. Thank you, again, for your feedback. MemberPress Customer Relations