MeloriReviews of melori.com

So far, this has been very disappointing. I ordered 4 items, but only 2 have arrived. I hope this issue can be resolved quickly and that the missing items can be sent as soon as possible. I look forward to your response. ORDER NO MEL#8566 ( I contacted customer service already)

It's a not serious company it uses a method of scamming, they are not reliable, they don't respect the law, refund, they always try to scam customers, you buy a product, they send you a mediocre product, not even the same product you chose and pay, it's gents they are used to scamming people, really j; hope one day that they will close their Melori website in the United States, really it's mafia Sultan Yaras,

I ordered SPF 30 and received SPF 50. I contacted customer service and never heard back. Wrong product.

Melori sent me the entirely wrong cream and did not respond to my email for about 2 weeks and when they did, they offered me an $80 credit for a $178 cost and to not return the produce which I cannot use. Which meant that they would have retained $100 from me for nothing.I am still waiting on their telling me how to return the wrong product and get a full refund after a more than 3 week process of corresponding with them.

I’m very disappointed with this company’s customer service. It has already been three weeks and my order still hasn’t been delivered. I contacted the company to find out what was happening with my package. They responded once and provided a UPS tracking number, but that number does not exist in the UPS system — there is no such package. After that I emailed the company several more times to clarify the situation, but I never received any response. My emails are ignored and there has been absolutely no communication. I’m very frustrated because I have to try to figure out what is happening with my package on my own. I was really waiting for this cream because I needed it. It’s very disappointing that the company let me down, so I would not recommend ordering products from this website.

Would give zero stars if I could. I ordered products that never arrived and got no response from "support." My only recourse was to contact my credit card company and dispute the charge.

I had a terrible experience ordering from Melori. Received a skin care product from Italy that was clearly previously opened and not in good condition. When I sought help from customer support, I received NO response after trying multiple times. Very disappointed. Update: After posting this review on BBB, the Melori customer service department (completely unreachable by me prior to now), has refunded my purchase.

Good morning, I am contacting you again to inform you that I still haven't received any news about my order. It has been very tiring sending so many emails. I feel it is very unfair that as a customer I have waited patiently but to this day I have not received my product. I request that my money be refunded as soon as possible.