MelodySusieReviews of melodysusie.com

I got the MB420G and I’m obsessed 😍 It’s sooo pretty (black, sleek, with a clip and kickstand!), super lightweight, and feels high quality. I did a ton of research on a few drills and kept coming back to this one — definitely the right choice! There are so many drill bits, and they works well. Plus, customer service was amazing when I had a shipping issue — they handled it fast so I received it within a week. They were so kind. It comes with a 1 year warranty 🤞Highly recommend 💅

Edit2: MelodySusue has excellent customer service! Once they realized the missing package had finally arrived from Customs, I offered to send the package back, but Customer service gifted me the entire order for the trouble I had gone through. Outstanding! Edit: I'm going to leave my original review below and change my star rating to a 4 from a 1, ONLY because of what I had to go through to get here. Apparently my products were being held by customs, for no apparent reason. Customer service figured out who had the right of way, my products were replaced and recieved within a week. Customer service was courteous and worked fast, and per our agreement, I am updating my review of my experience. I would work with them again, and I love the products they sell. Thank you for correcting the issue as promptly as possible. I ordered my products on May 28th, and I have yet to receive them, and I cannot reach a single human to speak with. I can track my order and see it is stuck in KY, but I can't find a person to speak with. I'll never do business with them again. My first order was fine, got here on time, so I placed another order same day. There goes their 7-10 day business delivery. I personally think they should compensate me, which is probably WHY no one can be reached, so they cannot be held accountable.

Excellent product and service. I have been using the hand drill machine for couple of years now and love it. It’s quiet and super smooth. Had some questions which were answered promptly by customer service. Highly recommended!!!!

Great customer service!

I purchased a drill in 2020 which works intermittently as the attachment has to be in a specific position for it to work, after less than 100 uses as I mostly use hand filing. I contacted melodysusie who after initially reviewing my video sent a dismissive reply since I gave the wrong Amazon order by mistake. Since then I’ve contacted them 3 times and there is no reply after over a week. I’ve also dm’d on their U.K. Instagram and no response. Even though the item is out of warranty I’d expect some level of response or advice or support. This is thankfully the only time I’ve contacted them and this service is shocking. They only seem to be interested in supporting with products purchased within the warranty window and are dismissive of their longer standing customers. Again, I’m not expecting a replacement item, but advise on how to fix the issue or how to purchase replacement parts is better than completely ignoring contact.

My order arrived perfectly. The support team is just incredibely nice and so careful with your package and delivery ! I really recommand MelodySusie <3

Extremely quick responses via email and provided a solution (replacement) that I was extremely happy with. Their customer service is the best I’ve received in a long time. Thank you!

Great customer service! Fast delivery