Melissa & DougReviews of melissaanddoug.com

We ordered the National Parks Floor Puzzle for our grandchildren and we all couldn’t be happier ! Firstly, it was delivered in a timely manner , as were other products that we previously ordered. Secondly, the pieces were bigger than other puzzles and very sturdy. We’ll all be putting this one together over the years to come !

Bought a police dress up item for our 3 year old son. Had assumed Melissa and Doug item would be good quality but noticed a big hole in the pocket after a few hours wear. No response from their customer service via Amazon. Disappointing.

Like many other reviewers, I accidentally clicked through and placed an order to the wrong address. I tried emailing right away, calling (they're closed), and seeing if I could cancel online. Website says no cancellation so I will see what customer service says and will update the rating if they provide support

I would give a -5 star review if I could. I made a purchase and with in five minutes called to cancel as I found it for less. I was told they couldn’t cancel it. How ridiculous is that. I’ve had buyer’s remorse in the past with very good outcomes of the order I placed being cancelled. 😡 I will never buy from this company again.

Customer service is awful. I accidently clicked through and never saw shipping address. Immediately emailed and contacted them to change the address as it was going to the wrong address and they said to bad.

Purchased lady bug flashlight for Granddaughter--ordered in April for November birthday--I did have it personalized but when we opened it---it didnt work---tried 2 different kinds of brand new batteries but still wouldnt work--I was told guarentee only good for 30 days so I guess don't shop early--Company says 100% satisfied or money back--I wasnt expecting money back since i had it personalized but was only offered free shipping and pay for new one--I thought Melissa and Doug stood by their products--could have at least offered free shipping or new one w/out personalization---something would have been nice--Dont know if I will buy from Melissa & Doug again and certainly wont order anything personalized.... Update on this review, to my very pleasant SURPRISE I received a new flashlight which works and it came personalized--my granddaughter was so excited--Melissa & Doug have restored my faith in this company--Thank you so much

Extremely poor quality. Splintering wood all over the barn , chipped paint, looks dreadful, even the handle which shouldn't have paint on it has paint finger marks, probably done by a preschooler.. I reached out to Melissa and Doug via FB and they were exceptionally rude telling me postage wasn't available... well how did I buy it in the first place ?! I live in Australia not the Antarctic. Will not purchase from them again

Purchased a $150.00 train set the our grandchild. This toy needs to be completely re-designed. You cannot touch this set to play with it as it will immediately fall apart. All I hear from my grandchild is "My train is broken". A complete waste of money and a great disappointment for the child as it falls apart as soon as she touches it to play with it.