Melissa & DougReviews of melissaanddoug.com

Great company! Very 30 years of experience developing top kids products and toys!

I believe their products are of good quality, however, their customer service is the absolutely worst that I have experienced. Their was a piece missing on the grocery store that we paid hundreds of dollars for at Christmas for our granddaughters and they were not helpful at all and said to send an email and they would see if they could do anything about it. In my eyes, this type of feedback ruins their product. I will not be purchasing their products anymore.

The website reverted my shipping address to my billing address I called immediately when they opened at 9 am today and got an extremely awful phone center with loud noise and the person I spoke to kept laughing with someone else and cutting off. She struggled with spelling. In English and then told me the company won’t change shipping address. Really a poor company I do not recommend.

I placed an order with them via phone and was suppose to receive a 30% disc. I did not recieve the correct discount. I called and was told no worries that when my merchandise arrived that I should call and they would adjust the charged amount. After 4 phone calls and promises of a call back after it was expedited. They never called back. I called today for the 5th time and was given an explanation that I used points and that a coupon can not be used when applying points. I have no points to apply! When look at my account online it states no points have been accumulated and 0 points have been redeemed. I have never in my life had a company tell me one thing and then not to thru in any way shape or form!!! And this all over $9.00. I told them to send me a return label and I would be happy to return all the unopened items. They of course didn't want to do that. I have 9 grandchildren and will never ever spend a penny at Melissa and Doug. Worst customer service I have ever experienced!!!

Ordered a matching puzzle from Amazon but the wood came all chipped, and the string all frayed. Amazon would not accept the return, stating it was to go through Melissa and Doug. Unanswered email from 3 weeks, so called in and spoke to a person who said someone would call me back. Its been an additional week now. Disappointing as I do like (or did like) their products.

3yr old received a 48 pc puzzle. We opened the unopened box and put the puzzle together only to find 47 pcs not 48. Needless to say an incomplete puzzle. Contacted Melissa and Doug and basically told ‘sorry ! ‘ No replacement offered. Pour quality control and poorer customer service.

Overall the cockpit is cool, but attitude and heading indicators turn the opposite direction as accurate to normal flight.

I purchase a firetruck tent and it tripped and the tent poles bent within the first few weeks. I emailed the company provided them with everything that asked and they said sorry we can’t help. I emailed them asking why and they stopped answering.