MELIPRONReviews of melipron.com

Response from MELIPRONSep 4, 2025

Thank you for your feedback! We sincerely apologize for the trouble and inconvenience you encountered with your order’s delivery. For our free delivery service without a specified carrier, we follow standard shipping procedures. We are truly sorry that this has caused you inconvenience. According to the logistics records, your package has been successfully delivered within the promised service time（3-10 Days）. Nevertheless, we take your feedback regarding the package being in the "in transit" status for an extended period very seriously. Going forward, we’ll optimize our logistics: we’ll strengthen communication with carriers to proactively track shipments and fix potential delays, and improve our carrier assignment process to prevent similar issues at the source. Again, we’re sorry for the hassle. Thank you for your patience—we’ll keep working to improve our service!

Response from MELIPRONAug 4, 2025

We sincerely apologize for the inconvenience caused by the shipping delay and the frustrating experience with the lack of transparency from the carrier. After checking with the shipping service, we were informed that the delivery was impacted by extreme local heat, which disrupted their usual timeline. We’ve followed up repeatedly to urge them to speed up the process. We also noticed that tracking shows your package was delivered on July 9th. Could you please confirm if you’ve received it? If it’s still missing, please don’t hesitate to let us know, and we’ll take immediate action to resolve this for you—whether that means investigating further with the carrier or arranging a replacement. Thank you for your patience and understanding. We truly appreciate your trust, and we’re committed to making this right.