MelaleucaReviews of melaleuca.com

THEY DON'T EVEN DESERVE A STAR!!! I CANNOT REVIEW THE PRODUCTS BECAUSE I NEVER RECEIVED MY PACKAGE THAT I WAS TRICKED INTO BUYING. WHEN I CONTACTED CUSTOMER SERVICE THEY DID NOT WANT TO GIVE ME MY MONEY BACK. I EVENTUALLY RECEIVED A PERCENTAGE OF WHAT I PAID AND WHEN I CONTACTED CUSTOMER SERVICE THEY REFUSED TO GIVE ME THE DIFFERENCE AND CLAIMED THAT I AM RESPONSIBLE FOR A SHIPPING FEE WITH UPS!

Absolutely loved their product but customer service sucks.Worst customers service ever! If you lose your card and your bank account is compromised don’t even bother calling them they will charge you regardless.

No customer service. They read from a script. Canceling and order or your membership is very difficult by design so they can keep charging you and claim they didn’t get your cancellation. Read the hundreds of complaints about this on BBB website. If hundreds of people took the time to write in think of the thousands they have done this to who didn’t write in because they were exhausted after dealing with them. My CC on file had to be replaced due to fraud. Melaleuca charged to my account a “back up order” even though they couldn’t charge my card. I called to cancel that months order before it shipped. (I verified no UPS shipping slip was in the system with my UPS account) Melaleuca “customer service” said they couldn’t cancel the order, wouldn’t stop the shipment and I would have to pay the return shipping and then they would credit my account. I said they could just cancel my membership since they can’t offer good customer service resolutions. Then I was transferred around and put on hold and finally told I had go through a long cancellation process. First you wait for an email from them to get a link to their cancellation form. (Which is difficult to even find on their website) You must use a computer because their site and form are not mobile compatible. Then you login to your account print off the form. Hand sign the form. Take a picture. Load that in to an email and send it. Or you can fax it! (Really?) Or send in vial snail mail and hope they don’t “lose it”. Then you wait and wait and wait till they get around to acknowledging it. Hopefully before your next automatic shipment that they will continue to charge you for.

THIS IS THE WORST COMPANY EVER!!! DO NOT SIGN UP!!! I SIGNED UP AND CANCELLED MEMBERSHIP AND HAD FRAUDULENT CHARGES PUT ON MY CARD!!! HAD TO CALL BANK AND REQUEST NEW CARD WITH NEW CARD NUMBER!!! SCAM SCAM SCAM!!!! HORRIBLE!!!! MISREPRESENT MEMBERSHIP TERMS AND COMMIT FRAUD!!!