MelaleucaReviews of melaleuca.com

Products aren’t as good as reported. Over priced for what you get. Hair products - not very good Couldn’t afford to make an order and they sent a “backup” package pretty much stuff that wasn’t selling ... I decided to terminate my membership.

Expensive and totally not worth it!!

I've been trying to cancel my membership since December. They said they did not get my info. I'm glad I still have my cancelation emails. Now I get an email that I have another shipment coming tomorrow. Customer service said I was cancelled and that I'd receive no more shipments 2X.

The only thing worse than their customer service and products, are their representatives. After meeting their rep a couple of times socially, he asked to do lunch to talk about a friend of mine that is a new artist. When we met, we talked about his interest in her art for 15-20 minutes. He then starts to break out his sales information and goes on for 45 minutes or more. The whole thing seemed off and I didn't know him very well. He was introduced to me by a long time friend I trusted. I told him it's only 2 of us and the amount of products you had to buy each month was a lot more than we needed. He then told me I didn't have to stay, but he only needed 2 more people to win a trip to Hawaii. I could cancel after he wins. About 3 months. I agreed and told him I would not stay after the 3 months. I told him after the 3 months had passed, I was going to cancel. He begged me not to, he hadn't won yet. I stayed another 3 months, didn't let him know in advance and found out you have to call them so they can try to talk you out of cancelling for 20 minutes. They then send you a form to download , fill it out and mail it to them. I had over $90.00 in credit and was informed they do not give cash refunds, it will only be refunded as a store credit. I told them I wouldn't have cancelled if I wanted their product. Nope, store credit. I told them to keep it, I did not want their products. Next they told me they would send me an email notification of the credit every month which they would charge $10.00. Got an email and letter telling me they were giving me a refund of $8.98!!! Wow! Could that possibly be because that's less than their monthly charge and they would have to show a negative balance of $1.02? Tricky devils. I replied to Laina how much I appreciated their generous refund. I also, for a 2nd time lodged a complaint about their representative. He knew before I could print the cancellation form and called me. He was so nice and asked me to reconsider. He started calling me early the next morning. I refused to answer. He then started texting me, many, many times. Always reminding me of my credit. I told him I still have stuff from my first order. My cabinets were full. He then got very nasty and told me it was stupid to leave money behind. I should stay and collect my credit. I told him that I would still have to pay the difference between it and what my agreement required.I told him it wasn't budget friendly as I had to over buy and was hurting my budget. He told me he didn't need to know what my budget problems were and he didn't care to. He still thought it was stupid to leave money behind. I didn't answer him. Had enough. He waited a few minutes, texted me again and said that since I'm leaving it, to send him my account information and password so he can get it!!! He harassed me. Tried to bully me. He was disrespectful, rude and nasty. He then wants me to help him defraud his company and take my money!! I have sent complaints to them. I replied to Laina at an email she provided. Nothing. Not even an apology. I am seriously considering a harassment suit against them both.

I bought the women’s Herbal deodorant and after a week my underarms broke out with such a bad rash I couldn’t wear any deodorant for 4 weeks to allow them to heal. It was terrible! I thought maybe my underarms just didn’t like it. Less than 6 months ago I starting using their Herbal Shampoo and Affinia Ultra Moisturizing Conditioner. Now my scalp has been consistently itching for the last week. I am in agony!!!! I just now read the ingredients and am totally shocked! The shampoo has sodium coco-sulfate listed 2nd (synthetic detergent not safe) and cocamidopropyl betaine listed 3rd (may cause cancer). The conditioner lists dimethicone cross polymer as ingredient #9 (prolong exposure can actually increase skin irritation and it is a non-biodegradable chemical.) Both contain phenoxyethanol which is a known carcinogen. Shame on me for not doing my homework and reading up on their products. And shame on them for misleading me in thinking they were a natural company who cared about their customers. If you are a sworn Melaleuca member please do a little research. These products are so bad for you and your family! If you don’t use these particular products, research the ones you do use. They are making millions at the expense of our health! Be aware and inform yourself!!!!!!!

My Wife got roped into buying their stuff because she couldn’t say no to a friend. When I got wind of the deal a couple months later, I said we’re done with this schitt. Couldn’t believe how much hassle it was to cancel her membership. While my wife was sending in all the paperwork, I ended up paying our CC balance and then cancelled the card on file. We ended up refusing the last package and sent it back. Never heard from them after that.

Do not sign up with this company. Even after you cancel, they will still send you a backup order and charge you. There customer service is horrible. Some of there products are good but overpriced, even with the discount received for signing up for a membership. They are dishonest. They lied and stated that they couldn’t cancel the backup order because it already shipped but they were unable to provide a tracking number. When I checked my account, the order was still in the processing phase. It had not shipped as they stated. This is why they couldn’t provide a tracking number. Consumers Beware!

Terrible MLM SCAM! They make it almost impossible to opt out! I went through hell and back just to cancel my order which they send and charge for without the consumers approval. 0 out of 10 highly do NOT recommend.