MeijerReviews of meijer.com

I ordered my items on 11/13 I go to pickup my items on 11/15. They without any notification decide to change the prices on me when I go to pickup my order. Then the shopper picked up a spoiled ham salad and put it the cart. They decided to up charge me on another item. The on two items different items replaced them with items and never told me that they replaced them and one of the items they gave me I can't ever drink it because the it is a flavor that I don't even like. Then I call the store to try and get things corrected they tell me that I have to drive back the store which is 15 minutes there and back. I said you guys are the ones who made the mistake not me. Why should I have to waste my time. Then they state that I can call the 1-877 number for meijer.com to get refunds. I do that and they still tell me that they can't change the prices from when I originally ordered and state that this is company policy that they can't change the prices back from when I originally ordered. I said how do you explain the shopper picking up a clearly bad item and putting it in my cart. He didn't have an answer and said we will refund you. Then he stated on the up charge he stated well you decided to pick anything for replacement. I said yes but not something that is higher price or that is beyond sale price. Then they replaced the mio for something I don't even like and not even close to what I ordered. I don't like peaches nor would I ever choose peaches. He said well I will give you store credit. I said no, I said you need to refund me, initially he said that he would not do that since I still had the items. I promptly told him, I was not the one who made the mistake. The shoppers did, I shouldn't have to be the one to bear the responsibility. Then he said he would issue a refund. This whole entire process took me about 2 hours to get fixed and still felt really unhappy about it. The manager when I spoke to him seemed like he wanted to argue with me, then trying to make things right. Then, he didn't ask me if there was anything else he could do to make it right, he just hung up the phone. This is not the first time I have had a bad experience with pickup. I have shopped at Krogers, target, and Giant Eagle and have had way less hassles than I ever have at Meijer pickups. Giant Eagle immediately texts you and tells you they are out of and item and lets you choose on what you want to replace it when and they tell you the price right then and there, no surprises. I just don't get why Meijer can't get it right. I'm seriously considering never using Meijer pickup again and shopping less at Meijer. The bad thing is I have been a 20 year customer of Meijer and it just seems like service is getting worse and not better.

I shop at the Meijer on Westnedge in Kalamazoo. Twice a year I return bottle slips and use the cash to purchase supplies for the school system my son attends. However the last time I attempted to turn in my slips, I was told this was not possible because they had expired. I attempted to explain I had done this several times in the past and wondered why it was now an issue. I was told it was the store policy, however no one could show me where the policy was stated...it is not listed on the slips, or posted on signs or anywhere in writing that anyone could show me. When I questioned further, I was then told that the store has the right to refuse any refund, and how could I prove "that I hadn't just found all those slips on the floor. I would not have had an issue with this information if someone could have shown me where this policy was documented and/or changed, which they couldn't or wouldn't. More importantly, I was treated as if I was attempting to do something wrong and made to feel that my ask for reimbursement was somehow unethical. Shame on you Meijer. You have lost a customer over bottle slips, in addition to me sharing my story with everyone in my school system that will listen. I will never shop in your store again....I'm going down the street to Walmart.

MEIJER.COM DIGITAL SERVICES KYLIE AND SUPERVISOR KRISTIE PROVIDED TERRIBLE SERVICE AND THE SUPERVISOR HUNG UP ON ME. AS A LOYAL SHOPPER THIS INTERACTION MADE ME THINK ABOUT TAKING MY $600/MONTH BUSINESS ELSEWHERE. ALDI IS FABULOUS AND NEVER AN ISSUE.

I placed a delivery order early this afternoon and was told it would be delivered between 2-3 pm. At 1ish pm I received a text from my shopper letting me know they had started my order. At 3:10 (10 min past my delivery time) I texted inquiring if there was an issue with my order. The response was that they were really busy and would be to me by 4. I totally understand the busy aspect, so 4 wasn't too big of an issue. I didnt actually get my order until 5:30 pm and this was after receiving another text that their GPS took them in a circle, seemed rather disorganized. I had items that I did not order, missed an item I did order and had the incorrect version of another item. I can understand the lateness if the order had been done well, but it wasn't. Now I will need to return to the store anyway, so shipt was more of a hassle than help today.

I recently visited a local Meijer store to purchase a cake for Halloween. I like to buy white or yellow cakes because those flavors work for people who either can't have or don't enjoy chocolate. When I looked in the bakery department I was pleased to see they had several festive looking cakes on a Halloween display table. When I looked for a white or yellow cake I found a cake container labeled "White Cake," but when I looked closely at the cake, the edges of the cake could be seen through the frosting and the edges were quite dark. All the other cakes on the display were labeled chocolate or marble. So it was most likely a mis-labeled chocolate or marble cake that or it was burned. So I went to the bakery counter to look for another cake. Again there were numerous festively decorated cakes, but no signs in the display case to identify any of them. So I asked the person behind the counter in the bakery department what flavors the cakes are. She gave me a puzzled look and asked someone else there in the department if they knew what flavor the cakes are. The other gal rolled her eyes and said that she didn't know either! How can that be? I've never been to a bakery or bakery department before where the staff have no idea what kinds of cakes they are selling! Are they playing 'Trick or Treat' in the Bakery Department? So if you buy a cake by guessing and you find it's not the flavor you want you get tricked by your treat!

My recent experience to Meijer, Livonia, on Middlebelt was to recycle bottles and purchase dog treats. Meijer's always has great deals/sales on their brand dog biscuits. Our pets favorite is of course, peanut butter and they seem to enjoy the chicken and sweet potato too. I was also very impressed with their recycling center. There was no line (I went at noon on a Saturday) and it was clean and did not smell awful like some centers do. They provided a sink washing station along with hand sanitizer. I will definitely be back to use their recycling center and continue to be a shopper for grocery and household products. Keep up the good work!

I dont even want to give them one star! They are the only store with lines halfway through the store. No reason except they are to cheap to hire people. Also you can call n call no one picks up the phone, and if you need help forget it THEY SUCK

I LOVE meijer pickup. The store employee are terrific shoppers. I order on line-pick it up-it's a done deal. They even do a great job picking out produce. I will never again use a shopping service except meijer. com.