Kelsey
So far Soci has made everything easier…
So far Soci has made everything easier for social media posting!
Response from SOCiSep 26, 2019
Thanks for the feedback, Kelsey!

SOCi is the leading CoMarketing Cloud for multi-location enterprises. We empower businesses like Ace Hardware, Jersey Mike's, Kumon, and Ford to automate and scale their marketing efforts across all locations and digital channels in a way that is brand directed, locally perfected, and data connected. Through the use of best-in-class generative AI and machine learning, the SOCi Genius platform provides multi-location enterprises actionable insights and recommendations while automating their most important workflows at scale. With SOCi, businesses can strengthen their digital presence across local search and social pages while protecting their online reputation driving improved customer engagement and market leading results. To learn more about how SOCi can help fuel your localized marketing success, please visit us at www.meetsoci.com or message us at [email protected].
SOCi (meetsoci.com) has 114 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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114 approved reviews, newest moderated first
Kelsey
So far Soci has made everything easier for social media posting!
Response from SOCiSep 26, 2019
Thanks for the feedback, Kelsey!
Elizabeth
Half the features don't work when I expect them to. Other features don't seem to work at all. Sometimes I can upload images and create their search tags - a key part of the process - and other times, it just doesn't allow me to tag or edit tags. Instagram should allow for more than one image. There's no way to post Stories on either IG or Facebook. There should be ways to filter, sort, delete archives of images. The "creative" area is useless. When I get notifications, they are already hours or a day old. There are times when I need to go back to a message and they aren't there anymore. The business went through months of API errors and posting failures.
Response from SOCiAug 6, 2019
Thank you for your feedback, Elizabeth. We are sorry to hear your dissatisfaction and would like the opportunity to address some of these feature needs. Please contact your Customer Success Manager at your earliest convenience so that we may show you some different workflows to address these concerns.
Overture R.
Graphics are good and inviting. Postings seem to obtain good hits. Special events work well with community on postings.
Response from SOCiAug 6, 2019
Thank you for leaving a positive review of SOCi! We are happy to hear you are receiving good results from your social media strategy and look forward to continuing the partnership.
Effie
Great work!! Love being able to post everything in one space. So convenient and has changed my response on Social Media.
Response from SOCiAug 5, 2019
Thank you for your review, Effie! We are happy to hear how efficient and convenient you find SOCi for managing your social media strategy.
Amy L.
SOCi has been so very helpful with our social media needs. Their customer service is quick to respond to any questions. We appreciate all they do for our Ace Hardware.
Response from SOCiAug 5, 2019
Thank you for being a loyal customer, Amy! We love working with all the Ace Hardware locations.
Bobby
Decent. Good idea with awkward interface.
Response from SOCiAug 6, 2019
Thank you for your honest feedback. We would love the opportunity to ensure our users feel super confident in navigating the platform and are here for specific trainings related to how you use the platform. Please contact your Customer Success Manager so we may assist immediately.
Linda
Great service. Easy to use and helps with time management and sharing content across multiple social media platforms.
Response from SOCiAug 5, 2019
Thank you for leaving a review, Linda. We are happy to hear you enjoy the ease of sharing content across multiple networks.
Dee
I like the idea, I just dont find it useful, so I stopped using it. We have facebook and instagram, and they play well together, so logging in to SOCI is kinda superfluous. It's easier just to connect the 2 apps to each other. SOCI promised ready to use, professionally made graphics, but every time I needed one it wasn't there. All the graphics seemed to be versions of the same thing, and our store is very varied. We do a LOT of work with Children's Miracle Network, and they had nothing for that. (The rep I spoke to had never heard of it.) Also, to speak with a rep you have to book a time? It's all very . . . ponderous. Our data never populated like it was supposed to either.
Response from SOCiAug 5, 2019
Thank you for your honest review, Dee. We understand the need for localized custom content and would like the opportunity to discuss your feedback. Please contact your Customer Success Manager so that we may share your request with your corporate office and implement a new solution.