MaevReviews of meetmaev.com

Don’t use if you expect consistency, communication, or have any expectations. Also, if you pay for 5lbs, you expect 5lbs, not 4. Weigh your bags!

Great food. Horrible, horrible, horrible logistics and customer service. We’ve been using Maev for <6 months and our dog absolutely loves the food, but getting the food is unreliable to a point where we’re ready to switch to another food product. We ordered food over a week ago, and our shipment was delayed. We finally got the package today after several days of feeding our dog chicken and rice in the interim. The package we received was a bloody mess, totally thawed and unusable. You would think Maev would offer to overnight a replacement order, but no chance. They are again using standard shipping, and it will take ANOTHER 3-7 days to get to us. Oh, and they don’t ship over the weekend, so that clock starts on Monday (it’s Friday currently). Regardless of food quality, why use a product that you can’t reliably receive? And they have no numbers to call, no customer service to talk to directly. To prospective customers, do not use this product. To prospective investors in this company, do not invest. I’m done with Maev, and you should save yourself the money and headache.

This has been by far the worst customer service experience I've ever been apart of. Outright trickery and tactics to force people into a subscription with the promise of easy cancelation and then not allowing me to unsubsccribe from my account dashboard, rather requiring it to be done thru a "customer service specialist " Late responses and making me submit my request thru multiple communication platforms i.e. text, email and callback. When I finally got a response to my cancelation request, I was informed that it wasn't canceled it was simply just paused. When I told them no, I want it fully canceled the response was that a supervisor would need to reach back out to me thru a phone call. I have requested this phone call on multiple occasions and yet many days later still have not received one. I have also tried texting again to request a phone call for this cancelation and they have stopped responding all together. I plan to write this review on every platform I can imagine and if this doesn't work, the next step will be to contact my lawyer.

I started out thrilled with Maev about a year ago. However, at this point in time I will never use them again. My dogs ate the weight and digestion blend for over a year and did amazing on it, until some company changes were made and the quality went DRASTICALLY downhill. Suddenly my dogs stools changed despite always eating the same thing, ingredients were swapped out with no warning (their kale and peas are now whole instead of blending it up into squares , and they claimed that this was in order to keep the ingredients more "pure" - yet my dogs were passing whole peas and not even getting the proper nutrients from the vegetables), the coconut oil was changed out for peanut butter with no notice, and suddenly there was tons of fat and grizzle included. Overall, it is very clear to me that they are attempting to cut corners and save costs, and I'm not comfortable putting my dogs health at risk for this. Really sad and disgusting considering they used to be amazing.

I think the food is great. The ingredient list is exactly what I was looking for and it was easy to feed. Unfortunately delivery has been unreliable and the amount of food in each bag has been varied. The first time one of my orders was delayed, I was willing to give them another try and I stocked up so that I would never again be in the position of running out of food and having to buy other food from a pet store to keep my dogs fed. Since that time, my orders have been delayed twice, and I am again almost out of food. I was also told that each bag would have 20 cups of food in it. When I got the first order, I measured it and it did indeed have 20 cups. The bags in orders that followed that have had as little as 14 cups. I've asked for an explanation of the differing amounts but haven't received an answer. There is no phone number to get help, only text and email. The email responses have consistently come within 24 hours, but I never received a response from texts I have sent. I won't be ordering from them again.

One semi frozen block was delivered. Looks like the package began to thaw and the meat on the outside was soft but the inside was frozen solid. Not in cute cubes like advertised but in a giant block. That tells me the cubes thawed once before and we’re then refrozen. The box it came in was the cheapest quality, it was wet and soggy. Yeah the websites good but I never had a problem like this when ordering raw food from Chewey. At this price, I would avoid it at all costs.

Welp still waiting for an order over 400.00 id rather deal with a company that has a phone number not confident with a text or email company

Food arrived completely thawed out in a soggy box. Put it in the freezer, per customer service instruction, and it’s now frozen as one big block of food. We have to chisel off pieces of raw meat for our dog for every meal, it’s disgusting and time consuming. It also did not come with a scoop as promised, so we were not even sure how much to feed our dog. Customer service was not very prompt. They said they’d send another scoop & never did. This is a good concept, but this company is NOT ready for mainstream distribution yet. A total waste of $120!