MaevReviews of meetmaev.com

I’ve been ordering maev for a few years now and realized I had a second account that auto subscribed. I spoke to Maev rep a week prior and asked for these accounts to be removed to have a one account that I can process my orders through. My CC was charged again and they effectively told me there’s nothing they can do and do not honor any previous calls. Food is great, customer service failed me on this one. Is one charge really worth sticking it to a customer and losing them?

I have tried to communicate over the phone numerous times with AJ at Maev. He lied to me and told me someone would get back to me within 24 hours. Likewise, AJ told me that he would send me an email with more information about the order, but he has not sent anything. AJ's customer service is truly atrocious, and this is the 4th time I have had to speak to him over the last few months. It has now been over 48 hours and nobody has contacted me. I called Maev today again, and asked for Jaime (who had assured me months ago over a 30 minute long phone call that I could reach out if I ever had trouble with Maev again). Nobody has replied to me still for days. Maev has refused to cancel my order despite hours of discussion This is an order that the Maev system improperly duplicated and wrongly charged my Amex card. I sent in a credit card dispute and they lied to the credit card company saying that I received these goods. I have never received the order nor do I ever want to receive the order. Please cancel the order and stop lying to my credit card company. I even attached proof that Maev is wrongly charging my account. A truly awful company. Please do yourself a favor and never buy from here. There are plenty of other alternatives.

My dog hated it. I tried it frozen and thawed but it becomes like much when frozen. My dog is not picky at all but refuses to eat it even when his old food was mixed in. Customer service is awful. Actually the worst. I do not trust them to not charge me again for this so I cancelled my card with my bank. I do not trust or like them and I would advise you not to order from this company.

If I could provide ZERO STARS I would. I placed ONE order for my dogs to try it. I had already had them sample Farmer’s Dog which they LOVE. My dogs did not like the Maev and were even reluctant to eat it at all. It was messy and messier than Farmer’s because at least that one you can simply squeeze it out of the bag. It also does not thaw out like they claim so your dog has to eat frozen food bits unless you leave it out for FAR LONGER than they direct. That stated, it was SOOO NOT WORTH the price and since I knew they loved Farmer’s Dog, I simply opted not to re-order. I sent them an email advising of my decision. Approximately 2-3 weeks later I got a charge on my account for $356.55 (that’s only 3 dogs$$$). I contacted the company immediately but their customer service days/hours are designed to be problematic for anyone who works. Leaving a message, I did not receive a call back for several days. Once they called me, I spoke to some woman from another country who happily told me they would refuse to cancel my transaction and would be shipping out the dogfood anyway. When I requested to speak with someone of authority I was told I could not and no managers were available. HORRIBLE BUSINESS PRACTICES and HIDEOUS CUSTOMER SERVICE IN SOME OTHER COUNTRY!! DO NOT SUPPORT THIS COMPANY AND THEIR FRAUDULENT BUSINESS PRACTICES.

Completely disorganized, unprofessional company. 1st shipment was already 1 day late. It arrived defrosted, with the WRONG ITEMS in it as well as ONE ITEM MISSING. MY DOG IS ALLERGIC TO CHICKEN AND THEY SENT ME CHICKEN THAT I DID NOT ORDER. I HAD TO THROW AWAY THE ENTIRE FIRST SHIPMENT. I realized I could not possibly rely upon such a disorganized company, as my dog's stomach is very sensitive. AT FIRST, they refused to refund me, even when I told them I won't start my dog on their food because I don't trust them. They shipped a second parcel of their food three days 3 days AFTER I told them I won't be continuing with them. Supposedly, they have veterinarian's involved with their company and should be aware of the severe issues that can occur when a dog's food is changed, back and forth. I DID NOT ACCEPT THE SECOND SHIPMENT THAT WAS SENT AFTER I TOLD THEM I DID NOT WANT IT. SO - my dog ended up with NO FOOD, but Maev was refusing to refund the cost, despite their mixups. In addition, communicating with them was ALWAYS very difficult, as there were computer glitches and it took a long time before the system would give me a telephone number. I filed a complaint with my bank, after which, Celine at Maev called me. She was VERY nice and understanding, and she promised to refund all the money. A month later, I have now been informed from MY BANK ACCOUNT THAT NO REFUND WAS GIVEN. This is a very disorganized company, so it is possible that they simply forgot to refund my money. OR, they are a bunch of crooks who deliberately did it to me. But the situation FOR ME is the same. We received no merchandise that my dog could use, and now $211.23 has been taken out of my limited Social Security income. How will I feed my dog without money or dog food? You cannot trust these people. They are disorganized and/or they LIE TO YOU. They took advantage of a 70 year-old disabled lady and put my dog in danger by sending us defrosted food that was NOT ordered (CHICKEN, to which my dog is allergic) and which was missing one of the items I paid for. They are untrustworthy. DO NOT ORDER FROM THESE PEOPLE!

We have 2 pugs, one was OK with the food but the other would throw up the food. Also, we have recieved multiple orders that were thawed....once thawed this product turn to mush and cannot be used. Very expensive for what it is, better options available. Good concept but not sustainable in my opinion.

They have no live chat on the website and it's really hard to find how to reach out to them. Horrible experience. The food also came with all liver on top instead of mixed in. Not worth the high cost if I have to mix it myself.

You can't cancel on the website. It shows no subscription and is misleading. They charge your card without consent.