MaevReviews of meetmaev.com

6 months with this company and there has been a delay in 5/6 shipments, with a range of 6-19 days late even with a subscription. My dog lost way to much weight on this food and I have to feed him what apparently a 30lbs dog should eat per maev even tho he was 12lbs. Customer service pumps out pathetic excuses blaming weather and bird flu for delays, assume you will always have to have secondary food on hand despite having a subscription where food is charged for every 4 weeks and comes 4 days later- that happened the first order only. In addition to all these delays our last shipment of 10lbs of food had 5lbs between the 2 bags of just green beans (I separated and weighed it out) they told me “you need to mix it” despite me telling me their packaging isn’t freezer friendly so upon getting each shipment we have to painstakingly rebag into smaller bag and mix everything in the process. Highly recommended anyone try anything else than this brand. Currently going through a credit card dispute because our Feb shipment is now 19 days late and maev is refusing to cancel or refund.

$630 and no food shipped I called emailed it was being shipped. 1 was canceled for $305 no refund it's been a week. $329 still waiting to ship out. So I have $630 tied up with them and have to go out to buy dog food.

I recently tried Maev dog food for my furry companion, hoping for a healthy and nutritious option. However, I was disappointed with the results, after months of use. Not only did the food give my dog diarrhea, but when I requested to cancel my subscription, Maev charged me $350 without authorization. This lack of transparency and disregard for customer requests is concerning. I advise pet owners to beware and consider other options for their dog's nutrition and well-being.

I wouldn’t order from this company..they use dishonest practices, I have 3 dogs total of 476.00 they will NOT TOUCH THIS FOOD.. …1 week after I get the start order they now are sending me another 476.00 worth..I begged them to cancel..my answer was no…if your dog eats this your lucky, cause trying to cancel is a true nightmare! Close to 1000 dollars later…

Horrible Service. They trick you into becoming a subscriber. I did not know this and then placed another separate order. I emailed in to correct and received confirmation that my separate order was cancelled, but then I received 2 bulk orders in the mail and was charged a total of $ 357.00. They refused to correct and make things right, and said nothing could be done. Very deceptive company. Also food is mostly vegetables and not enough real protein. Buyer Beware.

This company is awful with customer support. Twice now I charged my dog food subscription date to receive it sooner and both times it took over two weeks to receive. This caused me to have to repeatedly change my dogs food at the last minute which is horrible for my dog due to his stomach issues. When trying to contact customer support and needing to cancel the order they told me we can’t cancel even if it’s Maevs fault and the order won’t be received until 3 weeks after being placed. The customer service is awful

My dog loved the food but the shipping department is not well run. I was sent the wrong food 3 times in a row. I had to call them repeatedly to correct the issue, and although they were nice, they just kept shipping me the wrong food over and over. They are not receptive at all. I had to cancel my subscription.

We have an account with Maev for two large breed dogs. FOOD is great. Customer service is horrible. Since joining, I have had to chase down our second dogs delivery every single time. No exaggeration, every single time. Most recently, I received a notice that my order was processed. The order that they processed was a box. A box with no food. Just a box. But I didn't get the box, I was just charged for the box. CELINE is the customer care agent I believe is handling my account as she is the person who responds. Responds with "here is what I show your order says. Which one needs to be shipped?" Why wouldn't she look at the order history and know this? And then "sorry can't get your order out till Monday, holiday schedule may cause delay" . My dogs are currently out of food (I placed an expediated order on the 25th). I will make food to get us through, at a rough estimate of $300. This is on top of what they are already charging me. So again, while the food is great, there are massive customer care issues that may cost you even more than the food, which is already expensive. My advice.. go elsewhere.